E-book FAQs

How do I access my e-book?

After you have completed your purchase, you will receive two emails: one containing your sales receipt and one containing instructions and a link to your download.

These automated emails are sent immediately after purchase. If you have not received these emails within two hours, please check your junk/spam folder. If the emails are not in junk/spam, email us with a note of your order number.

You can also access your downloads via the downloads page in your My Account area.

E-book formats

E-books published by IT Governance Publishing are available in PDF, e-pub and Kindle formats so that you can select the most appropriate format for your needs.

Formats from other publishers vary and will often have DRM restrictions applied. If you are unsure of which format you need, please contact us before purchasing so that we can inform you accordingly, as digital products are non-refundable.


  • PDF e-books will open as default with Adobe Reader on your desktop/PC. You can download Adobe Reader for free here: http://get.adobe.com/uk/reader. For installation help, click here:
  • You can also view the PDF on other devices and e-book reader apps, including Books (iPad/iPhone), Play Books (Android) and Kobo Books.


  • ePub files are reflowable and offer the best reading experience. All page content adjusts to fit any screen size. It is flexible and easily adapts to different mobile devices.
  • Once downloaded, you can choose which device and app you wish to use to view the file.
  • Compatible apps include Books, Play Books and Kobo Books.
  • You will not be able to view this file type on a desktop/PC with standard issue software, or a Kindle device.


  • Our e-book files suitable for Kindle are in .mobi file format.
  • The file can be opened with the Kindle app, which is available for iOS, Android, Mac and PC.
  • If you are having problems with your Kindle app or device, please visit the Amazon Device Support page.

Adobe eBook

For help accessing your Adobe eBook on a compatible device, please follow the steps below.

Accessing your Adobe eBook on a PC or Mac:

  • Ensure you have downloaded ADE (Adobe Digital Editions) and set up an Adobe ID so that you can authorise multiple devices to view the Adobe eBook.
  • Open the email containing the download instructions for your Adobe eBook and click the download link.
  • The link will open in a web page and show in your ‘Downloads’.
  • Select ‘Show in folder’ and then right click and choose ‘Open with’.
  • Select ADE, tick the box that asks you to make this your default program for opening similar files, then click ‘OK’.
  • ADE will open and the Adobe eBook will automatically download to your library. It will also be saved to a ‘My Digital Editions’ folder.
  • Access this folder by going to the ‘My Documents’ folder on a Windows PC, or ‘Documents’ on a Mac.

Accessing your Adobe eBook on an iPhone, iPad or Android device

  • Download ADE from the app store (App Store or Google Play) or the provider’s website.
  • Continue through the app’s set-up and installation process.
  • If you wish to access the Adobe eBook on both a desktop/laptop and another device, ensure that you authorise multiple devices with the same Adobe ID.
  • Open the email containing the download instructions for your Adobe eBook and click the download link.
  • The link will open in a web page and show in your ‘Downloads’.
  • Once the download has completed, click the link and choose Adobe Digital Editions to open it.
  • The application will automatically open, and your Adobe eBook will begin downloading.

Compatible devices

E-books purchased from IT Governance websites can be downloaded and read on computers, iPads, iPhones, Android devices and smartphones, and e-readers, by downloading and installing the relevant software/apps.

  Desktop/laptop iPad/iPhone Android devices Kindle
Mobi (for Kindle)
Adobe eBook

Which file format is right for me?

For a computer

If you only expect to read your e-book on a computer (not on a phone or tablet) then you should choose PDF format where available, or Adobe eBook.

For a phone, tablet or e-reader device

ePub is designed for reading on smaller screens as the content is reflowable. If you have a smart phone, tablet or an e-book reader device, then you should choose ePub format and download your preferred reading app.

For Kindle

If you have a Kindle or wish to read your e-book using the Kindle app on your desktop or another device, choose Kindle format.

Can I print or share my e-book?

You are able to print your e-book once. Please check your printer has sufficient ink and paper before printing.

If you have set up an Adobe ID to access a DRM-protected e-book, you have access to your Adobe eBook on up to six different devices, but you must authorise these devices with the same Adobe ID.

Under our copyright terms and conditions, you are not permitted to share your e-book. We have anti-piracy scanning solutions in place to notify us if this occurs, and take down notices will be served to those infringing copyright, with further legal action taken if necessary.

Adobe eBook common errors

Unable to Open [Book Title]

Error getting license: License server communication E_ADEPT_XML_SYNTAX


ACT not ready, Check Activation

I can’t find my Adobe eBook in ADE

The link to download my e-book doesn’t work

Still having trouble?

If you are still experiencing issues with your download, please email us with the following information:

  • Your order number (this can be found in the title of the confirmation email).
  • The date of purchase.
  • The email address you used to receive the e-book.
  • The product you need help with.
  • If possible, please quote the exact error message you receive and/or attach screenshots to your email.

Refunds and returns

We are unable to offer refunds on any digital products. Please check that your chosen format is suitable for your computer or device before completing your purchase.

More information on our terms and conditions can be found here. If you have any concerns, please email us.

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