Data breach costs Netherlands hospital €460,000

Haga Hospital, based in the Netherlands, was this week fined €460,000 by the Dutch data protection authority (AP) for breaching the GDPR (General Data Protection Regulation).  Haga was investigated by the AP after 85 hospital employees had access to the medical records of Samantha de Jong, AKA Barbie, a well-known Dutch reality TV star.  

Latest phishing scam targets Microsoft OneNote users

Phishing is a constant threat for organisations and individuals alike. The scam, which involves sending emails that masquerade as legitimate organisations to fraudulently obtain sensitive information, targets hundreds of millions of organisations and people daily. Microsoft OneNote users are the latest target of a phishing scam. An email entitled “New Audio Note …

How the GDPR affects CCTV and workplace monitoring

Did you know that the GDPR (General Data Protection Regulation) doesn’t just apply to basic information like names and addresses, but also to information about people’s habits and movements? This means that things like having CCTV and monitoring employees’ browsing activities are covered by the Regulation. However, that doesn’t mean you can no longer put up cameras or track your employees; it just means you need to be more careful about how …

British Airways fine could be the start of GDPR tidal wave

Earlier this week, the ICO (Information Commissioner’s Office), the UK’s data protection authority, announced that it would be fining British Airways £183.4 million (about €204 million) for a data breach that occurred last year. In the same week, the European Court of Justice began hearing a case regarding the legality of Facebook’s data transfers between Europe …

How do you create an increased service management culture in IT?

In any organisation or group of individuals, there are learned and shared patterns of behaviour or shared values that give us the culture of that organisation or group. Good, or bad, customer service is catching and can become engrained in the organisation’s culture. Traditional IT can sometimes lose sight of what the business as a whole …