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ITIL Service Design Online Course (150 days)

ITIL Service Design Online Course (150 days)

SKU: 4910
Format: Distance Learning
Published: 12 Feb 2018
Availability: Available within 24 business hours
Overview:

Learn how to successfully implement ITIL Service Design best practices and how to manage efficient and effective design of new or changing IT services – including requirements management, design constraints, design models and Service Design packages.

Duration:

21 hours (minimum)

Exam:

Please note the exam is purchased separately.

Prix : 515,00 €
Hors TVA
Description 
 

Who should attend this course?

Anyone involved in design and development or project/programme management and administration. Security and information assurance staff, data centre managers, and applications and hardware support.


Why choose IT Governance for your training needs?

  • Study online at your own pace
  • 90 or 150 days of online access
  • Fully accredited
  • Includes videos, quizzes, exercises, study guides, the official syllabus and sample exams
  • Tutor support included
Course details

ITIL Service Strategy online training course over?

The course will cover:

  • Introduction to Service Design
  • Service Design principles
  • Service Design processes
  • Service Design related activities
  • Organising for Service Design
  • Considerations of technology for Service Design
  • Implementation and improvement of Service Design

Course duration and times

Course duration is a minimum of 21 hours. 150-day courses are available.


CPD points

This course is equivalent 3 ITIL credits.

Exams and qualifications

ITIL Service Strategy online training course exam

Please note the exam is purchased seperately.

The exam comprises 40 multiple-choice questions over 90 minutes, with a 70% pass mark. The exam can be taken online with a web proctor (with PEOPLECERT). Students must hold the ITIL Foundation certificate and have completed the Service Design course before requesting their exam voucher.


Can exams be retaken?

If you fail the exam, you are able to resit it at an extra cost.

Prerequisites

Are there any prerequisites for this course?

Students wishing to study the Service Design course should already hold the ITIL Foundation certificate.


Is there any pre-reading?

There is no recommended reading for this course.

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