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ITIL Service Operation Self-Paced Online Training Course

ITIL Service Operation Self-Paced Online Training Course

SKU: 4911
Format: Distance Learning
Published: 12 Feb 2018
Availability: Available within 24 business hours
  • Learn how to successfully implement ITIL® Service Operation best practices with this self-paced online course. 
  • Please note - those wishing to study the Service Strategy course should already hold the ITIL® Foundation certificate.
  • This training course does not include the exam, however you can purchase the ITIL exam voucher here.

Buy now, pay later! Enjoy the benefits of paying by purchase order with an IT Governance corporate account.  Apply online today or call our service centre team on 00 800 48 484 484.

Prix : 515,00 €

Who should attend this course?

Service desk management and staff, applications and hardware support, network operation staff, process and procedure engineers, application developers and managers, and supplier managers or anyone who has an interest in the Service Operation lifecycle.

Why choose IT Governance for your training needs?

  • Study online at your own pace from anywhere with internet access
  • 90 or 150 days of online access
  • Fully accredited
  • Includes videos, quizzes, exercises, study guides, the official syllabus and sample exams
  • Tutor support included
Course details

What does this course cover?

The course will cover:

  • Introduction to Service Operation
  • Service Operation principles
  • Service Operation processes
  • Common Service Operation activities
  • Organising Service Operation
  • Technology considerations
  • Implementation considerations
  • Challenges, critical success factors and risks

Course duration and times

Course duration is a minimum of 21 hours. You can choose from either a 90-day, or 150-day course.

CPD points

This course is equivalent 3 ITIL® credits.

Exams and qualifications

ITIL® Service Operation self-paced online exam

Please note the exam is purchased separately.

You can purchase the exam voucher here >>

The exam comprises 40 multiple-choice questions over 90 minutes, with a 70% pass mark. The exam can be taken online with a web proctor (PeopleCert). Students must hold the ITIL Foundation certificate and have already completed the Service Strategy course before they can request their exam voucher.

Can exams be retaken?

If you fail the exam, you are able to resit it at an extra cost.


Are there any prerequisites for this course?

Students wishing to study the Service Strategy course should already hold the ITIL® Foundation certificate.

Is there any pre-reading?

There is no recommended reading for this course.

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