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ITIL Continual Service Improvement Online Course (150 days)

ITIL Continual Service Improvement Online Course (150 days)

SKU: 4909
Format: Distance Learning
Published: 12 Feb 2018
Availability: Delivered within 24 business hours

With the ITIL® Continual Service Improvement (CSI) online course, learn how to implement ITIL CSI best practices and how ITIL CSI processes interact with other ITIL Service Lifecycle processes. Understand the roles and responsibilities within CSI and the activities and functions needed to achieve CSI excellence.


21 hours (minimum)


Please note the exam is purchased separately.

Prix : 515,00 €
Hors TVA

Who should attend this course?

Data and network/operations managers, development and engineering staff, testing and QA managers, process and procedure engineers, application developers and managers, technical/process authors, account managers and anyone working in project/programme management and administration.

Why choose IT Governance for your training needs?

  • Study online at your own pace
  • 150 days of online access
  • Fully accredited
  • ncludes videos, quizzes, exercises, study guides and official syllabus and sample exams
  • Tutor support included
Course details

ITIL Service Strategy online training course over?

The course will cover:

  • Technology for CSI
  • Implementing CSI
  • Critical success factors and risks
  • CSI methods and techniques
  • Organisation for CSI

Course duration and times

Course duration is a minimum of 21 hours.

CPD points

This course is equivalent 3 ITIL credits.

Exams and qualifications

ITIL Service Strategy online training course exam

Please note the exam is purchased seperately.

The 90-minute CSI exam consists of 40 multiple choice questions. The pass mark is 70%. The exam can be taken online with a web proctor (PEOPLECERT). Students must hold the ITIL Foundation certificate and have completed the CSI course before requesting their exam voucher.

Can exams be retaken?

If you fail the exam, you are able to resit it at an extra cost.


Are there any prerequisites for this course?

Those wishing to study the CSI course should already hold the ITIL Foundation certificate. A copy of the certificate will be requested upon purchase of this training course.

Is there any pre-reading?

There is no recommended reading for this course.

Avis des clients

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