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ITIL Foundation Essentials – ITIL 4 Edition - The ultimate revision guide

ITIL Foundation Essentials – ITIL 4 Edition - The ultimate revision guide, second edition

SKU: 5524
Authors: Claire Agutter
Publishers: ITGP
Format: PDF
ISBN13: 9781787782143
Pages: 90
Published: 16 Apr 2020
Availability: Available now

The perfect revision guide, this book provides a clear and focused overview of the facts you need to prepare for the ITIL® 4 Foundation exam. It’s designed to help candidates on ITIL 4 training courses and self-study students and is fully aligned with the Foundation course syllabus. 

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Prix : 22,95 €
Overview

All the facts you need to pass your ITIL® 4 Foundation exam

ITIL 4 is the latest evolution of the leading best-practice framework for ITSM (IT service management). It has been significantly updated from ITIL v3 and addresses new ITSM challenges, includes new technologies and incorporates new ways of working.

ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. You can use it in place of writing revision notes, giving you more time to focus on learning the information you need to pass the exam.

Whether you are taking an ITIL 4 Foundation training course or are a self-study candidate, new to the framework or looking to upgrade your ITIL 2011 certification, this guide is the essential companion. It:

  • Provides definitions of the key terms and concepts used in ITIL 4;
  • Presents detailed information in clear, user-friendly and easy-to-follow ways through tables, bullet points and diagrams; and
  • Explains the key figures and diagrams in the ITIL syllabus.

This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus, including:

  • Replacing ‘change control’ with ‘change enablement’ throughout;
  • The removal of ‘IT’ from the definition of a change; and
  • Updating definitions for customer, sponsor and user.

Start preparing for your ITIL Foundation exam – order your copy today.


ITIL® is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

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About the author

Claire Agutter

Claire Agutter is interested in anything that helps IT work better. She has more than two decades’ experience as a service management consultant, trainer, speaker and author. She is the founder of Scopism, an organisation that focuses on publications, events and consultancy linked to SIAM (service integration and management). She recruited and led the team of volunteers who contributed to the SIAM Foundation and Professional Body of Knowledge publications and created the online SIAM community. From 2018 onwards, she has been nominated every year by Computer Weekly as one of the most influential women in UK tech.

A long-time IT Governance Publishing collaborator, Claire has written ITIL® study guides covering both ITIL v3 and ITIL 4, with her ITIL Foundation Essentials ITIL 4 Edition – The ultimate revision guide rating 4.4 on Amazon.

To view all her publications, visit: itgovernancepublishing - Claire Agutter.

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