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Service Integration and Management (SIAM™) Professional Body of Knowledge (BoK), Second edition

Service Integration and Management (SIAM™) Professional Body of Knowledge (BoK), Second edition

SKU: 5715
Authors: Claire Agutter et al
Publishers: IT Governance Publishing
Format: PDF
ISBN13: 9781787783140
Pages: 344
Published: 29 Jul 2021
Availability: Available now

The official guide for the EXIN SIAM™ Professional certification.

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Prix : 44,95 €
Description

SIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organisations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers. SIAM supports cross-functional, cross-process and cross-provider integration. It creates an environment where all parties:

  • Know their role, responsibilities and context in the ecosystem;
  • Are empowered to deliver; and
  • Are held accountable for the outcomes they are required to deliver.

Service Integration and Management (SIAM™) Professional Body of Knowledge (BoK), Second edition by Claire Agutter et al has been updated to reflect changes to the market and is the official guide for the EXIN SIAM™ Professional certification. This book will help candidates pass their Professional certification and expands upon the topics introduced in Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition.

The book will appeal to:

  • Anyone wishing to build on their foundation-level knowledge of SIAM and achieve the SIAM™ Professional certification;
  • Customer organisations and their staff looking for guidance when managing a multi-service provider environment;
  • Service integrators and their staff wishing to work in a SIAM ecosystem effectively;
  • Internal and external service providers and their staff wishing to understand their role in a SIAM ecosystem; and
  • Consultants in service management and other frameworks who wish to expand their knowledge.

Prepare for your SIAM™ Professional exam and understand how SIAM can benefit your organisation – buy your copy today!

Course details

Claire Agutter

Claire Agutter is interested in anything that helps IT work better. She has more than two decades’ experience as a service management consultant, trainer, speaker and author. She is the founder of Scopism, an organisation that focuses on publications, events and consultancy linked to SIAM (service integration and management). She recruited and led the team of volunteers who contributed to the SIAM Foundation and Professional Body of Knowledge publications and created the online SIAM community. From 2018 onwards, she has been nominated every year by Computer Weekly as one of the most influential women in UK tech.

A long-time IT Governance Publishing collaborator, Claire has written ITIL® study guides covering both ITIL v3 and ITIL 4, with her ITIL Foundation Essentials ITIL 4 Edition – The ultimate revision guide rating 4.4 on Amazon.

To view all her publications, visit: itgovernancepublishing - Claire Agutter.

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