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Passing Your ITIL Foundation Exam - 2011 Edition (Softcover)

Passing Your ITIL Foundation Exam - 2011 Edition

SKU: 3787
Authors: Cabinet Office
Publishers: TSO
Format: Adobe eBook
ISBN13: 9780113313563
ISBN10: 011331356X
Pages: 212
Published: 04 Apr 2012
Availability: Always Available
Format: Softcover
ISBN13: 9780113313556
ISBN10: 0113313551
Pages: 212
Published: 29 Feb 2012
Availability: In Stock
The official, fully-updated TSO study guide for ITIL® 2011
Options:
26,95 €

Description

The official study guide to the ITIL® Foundation Exam, updated for ITIL 2011

ITIL® Foundation is the entry-level IT service management qualification, and offers candidates a general awareness of the key elements of the ITIL service lifecycle.

Published by TSO, the official publisher of ITIL, and endorsed by the ITIL Official Accreditor, Passing Your ITIL Foundation Exam has been fully updated in line with the 2011 ITIL syllabus and to reflect current exam techniques. As such it is the ideal companion for students preparing for their ITIL Foundation Exam.

The guide is part of the official Best Management Practice portfolio.

Passing Your ITIL Foundation Exam aids your learning by containing:

  • topics presented in an easily-comprehensible and logical structure;
  • the fictional case study of “Brigitte” running throughout the book, as a means of understanding service management by practical, real-world examples;
  • mind maps at the end of each chapter to summarise content for easy absorption;
  • 73 unique sample questions, and a mock Foundation exam;
  • thoroughly-explained answers to ensure students are well prepared to sit their Foundation.

Passing Your ITIL Foundation Exam provides a comprehensive overview of the ITIL Foundation syllabus, ideal for developing an understanding of the basic concepts, principles and terminology associated with IT service management. It contains chapters on service management, each of the five lifecycle stages, and service management technology, plus information on the qualification scheme and the exam itself to ensure your complete preparation for examination success.

Customer Reviews

(7# of Ratings:)
06.07.2016
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This was my first ‘remote’ training experience. I must say that ITG really has executed all aspects of technology, content delivery and process very effectively. It was such a great pleasure to have the opportunity to attend a course with attendees from other countries and regions. I am thankful to have had the time with the instructor (Alan) with such expertise and teaching talents. I have a MUCH better understanding of ISO 27001 implementation/ ISMS application despite previous experience. The course has not only improved my current knowledge level, but has also provided insights regarding areas in which I need more focused study. It was very beneficial to have the material to review ahead of the time as well. Thank you!
17.12.2015
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The course was one of a kind and no book can replace Alan’s experience, teaching and insight. He’s a true expert on the subject and transformed my understanding of ISO 27001 into a comprehensible, useful and applicable tool and framework. I was afraid it would be a boring course, but not one dull moment with Alan. Time flew and I had many AHA moments.
06.10.2015
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I would like to give IT Governance a special thanks for the quality of the training not because I passed them successfully, but because of the level of professionalism of the staff and the knowledge I gained.
06.10.2015
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Objectively, your way of dealing with customer is great, great, great. I thank Donna and Sue, they are really good. And this is encouraging to do other trainings with you in the future.
06.08.2015
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Excellent course - Steve is a top quality trainer.
16.06.2015
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The online option really suited me, and the course was excellent.
01.06.2015
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They key element for myself was getting a better and deeper appreciation of the benefits of ISO 27001 compliance and certification. Also, understanding the key elements required to facilitate ISO 27001 certification as well as appreciating how the controls highlighted in ISO 27002 related back to 27001 were key takeaways. The key benefit [of this course] was the savings in cost for travel. The second was being able to fully participate in the classroom setting without having to travel. The live audio and video components provide a near in-person experience. IT Governance was viewed as a lead player in this space. Previous experience with IT Governance has always been positive.
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