Cyber Incident Response (CIR) Management

Becoming a victim of a cyber attack is an imminent reality for all companies

With punitive measures introduced by the EU GDPR (General Data Protection Regulation) and the NIS (Network and Information Systems) Regulations 2018, how an organisation responds to a cyber incident can often spell the difference between failure and success.

The speed at which you identify and mitigate such incidents makes a significant difference in controlling your risks, cost and exposure. Effective CIR management can reduce the risk of future incidents occurring, help you detect incidents at an earlier stage and develop a robust defence against attacks to potentially save your organisation millions.

Speak to a cyber security expert

If you would like more information or advice on managing your cyber risks, speak to one of our experts and discover how we can support your organisation.

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Why do you need incident response planning?

Cyber attacks and data breaches are inevitable, so the speed at which you react to a breach is critical. Cyber criminals only need to find one weakness to infiltrate your systems, so it is essential to be prepared when a breach occurs.

The current incident response climate in organisations demonstrates why CIR is not something you can afford to ignore:


days, the average number of time that a threat has undetected access in a network. (FireEye M-Trends 2018)


of organisations don't have a cyber incident response plan in place and are unprepared to respond to a cyber attack. (PwC Global Economic Crime and Fraud Survey 2018)​​


for organisations to report data breaches/incidents under the GDPR and the NIS Regulations. The breach must be reported within 72 hours, or face heavy fines


the average cost for an organisation that has suffered a data breach. (Ponemon Institute’s 2018 Cost of a Data Breach Study: Global Overview)​

Incident reporting requirements under the GDPR and NIS Directive

Under Article 32 of the GDPR, organisations are obligated to restore availability of and access to personal data in the event of a physical or technical breach. 

Organisations in critical infrastructure also face these obligations under the NIS Directive, whereby OES (operators of essential services) and DSPs (digital service providers) are required to adopt incident response measures to ensure recovery following a disruptive incident.


1. Reconnaissance

  • Identify target
  • Look for vulnerabilities


  • Monitoring and logging
  • Situational awareness
  • Collaboration

2. Attack target

  • Exploit vulnerabilities
  • Defeat remaining controls
  • Architectural system design
  • Standard controls (e.g. ISO 27001)
  • Penetration testing

3. Achieve objectives

  • Disruption of systems
  • Extraction of data
  • Manipulation of information
  • Cyber security incident response planning
  • Business continuity and disaster recovery plans
  • Cyber security insurance

Frameworks that outline and require incident response measures

Incident response planning is mandated as part of all major cyber security regimes either directly or indirectly. The following standards require incident response measures: 

  • ISO 27001, the international standard for an ISMS (information security management system)
  • ISO 22301, the international standard for a BCMS (business continuity management system)
  • PCI DSS (Payment Card Industry Data Security Standard)

UK government departments also have a responsibility to report cyber incidents under the terms laid out in the security policy framework issued by the Cabinet Office, effectively mandating a CIR for such organisations as well.

Be prepared for any cyber security incident

Cyber incident response management (CIRM) training course

Cyber Incident Response Management (CIRM) Service

Our CIR Management service analyses your security controls and identifies vulnerability gaps that could increase your risk exposure.

The consultancy team will develop an action plan that will allow staff to recognise potential risks and train personnel to respond to any incident in a timely and expeditious manner.

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Why choose IT Governance? 

  • We draw from proven incident response standards such as ISO 27035 to help you define, implement and effectively apply an incident response management programme in your organisation. 
  • We offer the full range of incident response services, from identification and containment (including forensic investigation) to recovery, and reporting and advising on internal and external communications.
  • Our management service is tailored to your needs, business requirements and budget, making it a cost-effective solution. 
  • We have more than 15 years’ experience in helping organisations achieve local and international compliance with management system standards such as ISO 27001.
  • We draw on a wide range of GRC International Group’s relevant services, including penetration testing, payment card expertise and legal advice. We have multi-disciplinary teams with project managers to roll out compliance implementation projects, and executive expertise to brief your board and develop suitable strategies.
  • We offer on-site and remote assistance.
  • We hold the following certifications and accreditations: Cyber Essentials, Cyber Essentials Plus, ISO 27001, ISO 27701, ISO 9001, BS 10012 and CREST.