ITIL Service Strategy Self-Paced Online Training Course

SKU: 4912

Format: Distance Learning
Published: 12 Feb 2018
Availability: Available within 24 business hours.

Learn how to successfully implement ITIL® Service Strategy best practices, and how to define services, market spaces, customer assets and service assets within Service Strategy.
Learn how to conduct strategic assessments, and understand how to manage demand for IT services.
Please note - those wishing to study the Service Strategy course should already hold the ITIL® Foundation certificate.
This training course does not include the exam, however you can purchase the ITIL exam voucher here.

Buy now, pay later! Enjoy the benefits of paying by purchase order with an IT Governance corporate account. Apply online today or call our service centre team on 00 800 48 484 484.

Price: 515,00 €

Description

Who should attend this course?

Programme and project managers, account managers, finance managers, business development and capture managers, and service delivery managers.

Why choose IT Governance for your training needs?

Study online at your own pace from anywhere with internet connection
90 or 150 days of online access
Fully accredited
Includes videos, quizzes, exercises, study guides, the official syllabus and sample exams
Tutor support included

Course details

What does this course cover?

The course will cover:

Service Strategy principles
Defining service and market spaces
Conducting strategic assessments
Financial management
Service portfolio management
Managing demand
Driving strategy through the service lifecycle
Critical success factors and risks

Course duration and times

Course duration is a minimum of 21 hours. You can choose from either a 90-day, or 150-day course.

CPD points

This course is equivalent 3 ITIL credits.

Exams and qualifications

ITIL® Service Strategy self-paced online course exam

Please note, the exam is not included in this course, and will need to be purchased seperatly.

You can purchase the exam voucher here >>

The exam comprises 40 multiple-choice questions over 90 minutes, with a 70% pass mark. The exam can be taken online with a web proctor (PeopleCert). Students must hold the ITIL Foundation certificate and have already completed the Service Strategy course before they can request their exam voucher.

Can exams be retaken?

If you fail the exam, you are able to resit it at an extra cost.

Prerequisites

Are there any prerequisites for this course?

Students wishing to study the Service Strategy course should already hold the ITIL Foundation certificate.

Is there any pre-reading?

There is no recommended reading for this course.

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