Incident Manager

Incident Manager is an online tool for simplifying your incident management process. It is aligned with NIST and SANS best practice to help you meet the requirements of Annex A.5.25 in the context of ISO 27001:2022 Clause 6.1.3.

Quick and easy to use

• A step-by-step workflow guides you through the process with ease.
• Simply identify your incident, fill in the required fields and save the occurred incident.
• If you don’t have all the information to hand, you can easily save and return later to complete the steps.
• Choose from assets or asset classes with the straightforward search functionality and identify the related risks.
• Save time by copying existing tasks from previous incidents for any stage through the incident management process.

Aligned with ISO 27001

• Ensure a consistent and effective approach to the lifecycle of incidents.
• Meet the requirements of Annex A.5.2.5 of ISO 27001:2022.
• Make incident management an effortless task with our workflow, which guides you through the stages in a compliant manner.
• Seamlessly establishes an audit trail to evidence your compliance.

Streamlined and accurate

• Eliminate errors associated with logging incidents in spreadsheets.
• Link incidents back to risks and assets to avoid duplication of work.
• Easily track the status of incidents and related tasks through the intuitive dashboard.
• Trade bulky spreadsheets for a simple and efficient tool.

How does Incident Manager work?

• Log your incident, including a description, the date of the incident, the date reported and the source of the report.
• Complete an initial assessment to determine the responsible user, assign a priority and indicate who needs to be informed.
• Identify the asset impacted using the quick and easy search function.
• Use the search function to select related risks.
• Create a new task or copy an existing one for the containment, eradication and recovery, and post-incident stages.
• Add an estimated loss associated with the incident and record the sign-off, creating an audit trail of the actions undertaken during the incident.