ITIL and ITSM books and pocket guides

ITIL Foundation, ITIL 4 Edition

The Universal Service Desk (USD) – Implementing, controlling and improving service delivery

ITIL 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition

ITIL Foundation Essentials – ITIL 4 Edition - The ultimate revision guide, second edition

ITIL® 4 Managing Professional – Create, Deliver and Support

ITIL® 4 Managing Professional – Direct, Plan and Improve

ITIL® 4 Managing Professional – Drive Stakeholder Value

ITIL® 4 Managing Professional – High Velocity

Availability and Capacity Management in the Cloud

Catalogs, Services and Portfolios – an ITSM success story

Collaborative Business Design

Collaborative Business Design: The Fundamentals

Enterprise Architecture - A Pocket Guide

Implementing Service Quality based on ISO/IEC 20000, 3rd edition

Integrated Measurement - KPIs and Metrics for ITSM - A narrative account

ISO/IEC 20000 - A Pocket Guide, Second edition

IT Asset Management - A Pocket Survival Guide

IT for Business (IT4B) – From Genesis to Revolution

It’s All About Relationships - What ITIL® doesn’t tell you

ITIL and Organizational Change

ITIL Lifecycle Essentials

Managing in a Service-Focused World

Practical IT Service Management - A Concise Guide for Busy Executives, Second Edition

Pragmatic Application of Service Management, Second edition

Release and Deployment - An ITSM narrative

Ten Steps to ITSM Success

The Definitive Guide to IT Service Metrics

The ITSM Iron Triangle - Incidents, Changes and Problems

The Quantum Age of IT