Free PDF download: Adopting ITIL® 4 – A practical overview for beginners
How well an organisation delivers its IT services both internally and externally directly impacts how satisfied its customers are, and therefore its overall business success.
This paper discusses:
- What ITSM (IT service management) is and why you should adopt it;
- The benefits of ITIL;
- How the key components of ITIL 4 work, including the SVS (service value system), value streams and four dimensions model; and
- ITIL 4’s certification path.