Business Analysis – Fourth Edition

Overview

All businesses need to react to the challenges within today’s highly competitive global marketplace. Business analysts are at the leading edge of these responses, enabling the evolution of practical, creative and financially sound solutions that address business dilemmas and new opportunities.

The fourth edition of this bestseller provides all-inclusive guidance for business analysts, displaying the essential concepts, frameworks and techniques needed to provide professional business analysis services.

Key subjects covered include the strategic context, investigating business situations, managing stakeholders, improving processes and defining requirements. New features in this edition include the service view of business analysis, the strategic context and enterprise architecture, customer experience analysis and design thinking. 

Contents

The contents include:

1. What is business analysis?
2. The competencies of a business analyst
3. The strategic context for business analysis
4. The business analysis service framework
5. Investigating the business situation
6. Analysing and managing stakeholders
7. Improving business services and processes
8. Defining the solution
9. Making the business case
10. Establishing the requirements
11. Documenting and modelling requirements
12. Validating and managing requirements
13. Delivering the requirements
14. Delivering the business solution supplementary chapter: BCS business analysis certification portfolio