ITIL and ITSM books and pocket guides

Allyship Actually – Why it’s ‘We’ and not ‘Me’

An Education in Service Management – A guide to building a successful service management career and delivering organisational success

ITIL 4 Direct, Plan and Improve (DPI)

ITIL® 4 Drive Stakeholder Value (DSV) – Your companion to the ITIL 4 Managing Professional DSV certification

ITIL® 4 High-Velocity IT (HVIT) – Your companion to the ITIL 4 Managing Professional HVIT certification

ITIL® 4: Digital and IT Strategy (DITS) – Your companion to the ITIL® 4 Strategic Leader DITS certification

The Universal Service Desk (USD) – Implementing, controlling and improving service delivery

ITIL 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition

ITIL Foundation Essentials – ITIL 4 Edition - The ultimate revision guide, second edition

Availability and Capacity Management in the Cloud

Catalogs, Services and Portfolios – an ITSM success story

Collaborative Business Design

Collaborative Business Design: The Fundamentals

Enterprise Architecture - A Pocket Guide

Implementing Service Quality based on ISO/IEC 20000, 3rd edition

Integrated Measurement - KPIs and Metrics for ITSM - A narrative account

IT Asset Management - A Pocket Survival Guide

IT for Business (IT4B) – From Genesis to Revolution

It’s All About Relationships - What ITIL® doesn’t tell you

Managing in a Service-Focused World

Release and Deployment - An ITSM narrative

Ten Steps to ITSM Success

The Definitive Guide to IT Service Metrics

The ITSM Iron Triangle - Incidents, Changes and Problems

The Quantum Age of IT