FastTrack ISO20000 consultancy

Are you planning to implement ISO 20000 but don’t know where to start?

Our FastTrack^™ ISO 20000 consultancy service will help your organisation get ready for ISO 20000 certification within three months.

This offer is available at a fixed price to companies that have a single IT department of up to 50 staff, based in a single location, servicing internal users.

Product overview

Our extensive experience of IT service management (ITSM) programme implementations and ISO 20000 certifications means there is no need for you to invest significant time, money and effort in acquiring the right skills – we will take care of the entire implementation up to preparing for certification in just three months.

The FastTrack ISO 20000 consultancy includes the following:

• A project scoping session to identify the requirements of the SMS, including policies, business objectives and critical procedures.
• Development and implementation of a functional and effective IT service management system (SMS):
  • An SMS process inventory to meet the requirements of ISO 20000
  • All process and framework documentation
  • Facilitation of the first management review meeting.
  • An internal SMS audit prior to certification, which will identify any additional recommendations to help ensure the certification audit is successful.
• Guidance on the development and delivery of appropriate training and awareness content.
• Help selecting a UKAS-accredited certification body that is able to respond to your need for reasonably priced and rapid certification.

Ongoing support and maintenance

To ensure ongoing certification to ISO 20000 and continued monitoring and review, IT Governance is also able to provide programme support in three ways:

• SMS maintenance – corrective and preventive actions, document updates and risk reviews.
• Internal audit service to check that controls in place are working as expected and advice on how they can be improved.
• Attendance at certification audits – IT Governance is able to provide the lead auditee on site, to answer the external auditor’s questions.

Certification fees

We will help you select a certification body whose fees will be appropriate and who can respond appropriately to your need for a rapid certification process. Our fees do not include the costs of UKAS-accredited certification, which are paid directly to the certification body.

How IT Governance can help you

IT Governance’s consultancy team has significant experience in ISO 20000-1 and ITSM programme implementations, and boasts an extensive portfolio of client management system implementations and certifications. Our consultants have extensive experience of implementing of other global standards and frameworks, including ISO 27001 (the information security management standard), and the Payment Card Industry Data Security Standard (PCI DSS).

Take advantage of our proven and pragmatic approach:

• You will benefit from the expert advice and extensive experience of our consultancy team throughout the lifecycle of the project – from inception right up to certification.
• A clear, chronological plan will outline defined roles and responsibilities, actions and project requirements in order to assign resources appropriately.
• Regular, scheduled site visits maximise consultant time for data gathering and ensure your staff are available at key dates so that progress is not jeopardised.