ITIL Webinars 

ITIL or IT infrastructure Library, is the world leading best practise framework with over 5 million certified professionals worldwide. The framework is a set of globally adopted IT Service Management (ITSM) best practise guidance on how to streamline IT services in line with business expectations. 

The updated ITIL framework, ITIL 4, builds on previous versions by introducing the Service Value System (SVS), which is supported by seven guiding principles, aligned with agile, DevOps and lean methodologies. 

On-demand ITIL webinars

Preparing you and your team to adopt ITIL best practices

Delivered by IT Governance’s GRC consultancy manager Alice Baker, this webinar looks at the steps involved in preparing your team to implement ITIL®, the most widely adopted ITSM (IT service management) framework.


ITIL 4: Bridging the Service Gap

Alice Baker, GRC consultancy manager at IT Governance, will be discussing the differences between ITIL v3 and 4, and the key aspect to consider as part of your service management implementation.


Speak to an ITIL advisor

Please contact us for advice and guidance on our ITIL products and services. 

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