Data and network/operations managers, development and engineering staff, testing and QA managers, process and procedure engineers, application developers and managers, technical/process authors, account managers and anyone working in project/programme management and administration.
The course will cover:
Course duration is a minimum of 21 hours.
This course is equivalent 3 ITIL® credits.
Please note the exam is purchased separately.
You can purchase the ITIL exam voucher here >>
The 90-minute CSI exam consists of 40 multiple choice questions. The pass mark is 70%. The exam can be taken online with a web proctor (PEOPLECERT). Students must hold the ITIL Foundation certificate and have completed the CSI course before requesting their exam voucher.
If you fail the exam, you are able to resit it at an extra cost.
Those wishing to study the CSI course should already hold the ITIL® Foundation certificate. A copy of the certificate will be requested upon purchase of this training course.
There is no recommended reading for this course.