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ITIL 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond

ITIL 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond

SKU: 5443
Authors: Claire Agutter
Publishers: ITGP
Format: Softcover
ISBN13: 9781787781580
Pages: 220
Published: 08 Aug 2019

ITIL® 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate exam, and more.

Ideal for self-study candidates and training participants, this book will prove an invaluable companion to your studies and a practical aid for your professional development.

Buy now, pay later! Enjoy the benefits of paying by purchase order with an IT Governance corporate account.  Apply online today or call our service centre team on 00 800 48 484 484.

Opzioni:
Prezzo: 33,95 €

Descrizione

What is ITIL 4?

ITIL is the leading best-practice framework for ITSM (IT service management) and is globally adopted in both the public and private sectors. The latest evolution of the framework – ITIL 4 – has been significantly updated and addresses new ITSM challenges, includes new technologies and incorporates new ways of working.

ITIL 4 has evolved to a value system-focused approach that can be integrated with other management practices and ways of working, such as Agile and DevOps. Its end-to-end digital operation model has been designed to help IT teams create, deliver and operate technical products and services that fit their organisation’s wider business strategy.


The essential link between your ITIL qualification and the real world

ITIL 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate exam, and more. It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners.

The book offers practical tips – based on the author’s extensive experience – for applying service management in the real world, with symbols used throughout to highlight which content is related to the ITIL 4 Foundation syllabus and which is not.

Ideal for self-study candidates and training participants, ITIL 4 Essentials will prove an invaluable companion to their studies and a practical aid for their professional development. Project managers, contractors or consultants with limited study time will also find it essential to their part-time education.

A perfect companion before, during, and after your ITIL exam – buy your copy today.


About the author

Claire Agutter is a service management trainer, consultant, and author. In 2017 and 2018 she was recognised as an HDI Top 25 Thought Leader and was part of the team that won it SMF UK’s 2017 Thought Leadership Award. Claire is the host of the popular ITSM Crowd hangouts, and Chief Architect for VeriSM. She is the director of ITSM Zone, which provides online ITSM training, and Scopism, a content and consulting organization.

ITIL® is a registered trademark of AXELOS Limited. All rights reserved.


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