Buy this book and learn how to adopt ITIL to improve your IT service management function.
This book:
IT is integral to modern organisations, and the way you manage it can make or break your business. It is now not enough just for the IT manager to understand the latest technical developments. For your company to succeed, everyone in the IT department must also understand their role in achieving overall business goals.
Written in a friendly question-and-answer format, Practical IT Service Management explains how to set up a technical service management structure, using the best practice framework established by the latest version of the IT Infrastructure Library (ITIL 2011).
The book explains how to use the popular ITIL framework, and shows technical support staff how to provide the efficient IT services that are vital to your company’s success. Learn how ITIL can help you to:
Thejendra BS is the IT manager for a software development firm in Bangalore, and has over 20 years of experience in IT. Besides working in India, his career has also taken him to Saudi Arabia, Dubai, Bahrain and Australia. He has dealt with customers in many different areas of business, and has written many articles for websites such as techrepublic.com and drj.com. Visit www.thejendra.com for details of his other books and articles.