ITIL Lifecycle Essentials

Description

Everything you need to get started in your ITIL career

An official ITIL-Licensed product, ITIL Lifecycle Essentials covers the entry-level ITIL Foundation syllabus, and gives candidates a solid grounding in the key elements, concepts and terminology used in the ITIL service lifecycle.

The book includes:

• an introduction to ITIL and why it is considered best practice for IT Service Management
• an overview of the key components of a service management capability, including processes, functions and generic roles
• a summary of the ITIL qualification scheme and the Foundation level, together with guidance on preparing for the exam

The essential link between your ITIL qualification and the real-world

Uniquely in a book written for Foundation candidates, ITIL Lifecycle Essentials gives practical guidance for newly qualified practitioners, helping them avoid common mistakes and pitfalls by addressing processes and concepts not covered in the syllabus. It features practical tips on using service management and, for each process, the author adds to the theory with lessons from her own real-world experience. Altogether this provides a book that will not only help you through your Foundation exam, but will be invaluable as you start to put the theory of ITIL into practice in the real world.

Contents

1. Introducing Service Management;
2. Key Concepts and Roles;
3. The Service Lifecycle;
4. Service Strategy;
5. Service Design;
6. Service Transition;
7. Service Operation;
8. Continual Service Improvement;
9. Service Management Automation;
10. Service Management Training and Qualifications;
11. Multiple Choice Exam Strategies;
12. Further Reading/Resources.

Buy this book and increase your chances of passing the ITIL Foundation exam on your first attempt.

About the Author

Claire Agutter has held a number of operational, consulting and implementation roles, giving her real-world, practical experience of ITIL. Since 2007 she has been an ITIL principal lecturer, and she has been involved in exam panels for ITIL V2 and V3. Claire has provided online ITIL training to hundreds of successful Foundation delegates through IT Training Zone Ltd.

ITIL® is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

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