ISO20000-1 defines the requirements for a service management system (SMS), and is available in PDF format for immediate download or hardcopy format for worldwide shipping.
ISO20000-1:2011 specifies the requirements for a service management system (SMS), and details how a service provider can plan, establish, implement, operate, monitor, review, maintain and operate an SMS.
The requirements within the Standard include the design, transition, delivery and improvement of services to meet agreed service requirements. ISO20000-1 can be used by:
ISO/IEC 20000-1 has been updated to reflect the latest in best practice for service management: