ISO/IEC 20000-1 2018 Standard

ISO/IEC 20000-1:2018 - Information technology - Service management - Part 1: Service management system requirements

ISO/IEC 20000-1:2018 specifies the requirements for a service management system (SMS) and how organisations can establish, implement, maintain and improve an SMS. 

This is an update of the ISO20000-1 (ISO 20000-1) Service Provider Requirements standard.

Who should use this?

The Standard can be used by:

• Organisations performing conformity assessments against ISO/IEC 20000-1:2018;
• Customers looking for a service and requiring assurance of the quality of the services;
• Organisations that would like to improve the planning, design, transition, delivery and improvement of their services with an SMS;
• Customers requiring a consistent approach to the service lifecycle from all their service providers, including those in a supply chain;
• Organisations that are looking to measure, monitor and review their SMS; 
• Organisations that would like to demonstrate their capability in terms of the planning, design, transition, delivery and improvement of their services; and
• Advice or training providers in service management.