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Availability and Capacity Management in the Cloud: A ITSM Narrative Account

Availability and Capacity Management in the Cloud

SKU: 4423
Authors: Daniel McLean
Publishers: IT Governance Publishing
Format: PDF
ISBN13: 9781849285513
Pages: 160
Published: 20 Mar 2014
  • Buy to follow the engaging story of fictional ITSM professional Chris as he sets out to implement Cloud services, ideal for those about to start a similar project
  • Follow Chris as he meets the challenges of his project: learn from his successes, avoid his mistakes
  • Chapter summaries give further advice on dealing with the realities of implementing Cloud services

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Price: 34,95 €

Lessons from real Cloud implementations in a narrative format

In Availability and Capacity Management in the Cloud: An ITSM narrative, Daniel McLean’s fictional IT service management practitioner, Chris, faces the challenge of integrating cloud services into an ITSM structure.

Learn from Chris’s successes, avoid his mistakes

Based on the real-life experience of the author and other ITSM practitioners, the book reveals the combination of business, financial and technical expertise required for such a project and exposes potential pitfalls. Through Chris’s experiences, the book explains how to handle many of the issues that arise. Such issues include the common tendency to confusing availability with capacity, and the flawed assumption that using the Cloud can solve all an organisation’s service problems without further intervention.


  1. All Together Now;
  2. One Big Happy Family;
  3. Who Wants to Support this Service?;
  4. The Abandoned Service;
  5. Don't Confuse me with the Details;
  6. Voices in the Night;
  7. When Capacity isn't Enough;
  8. Coffee Talk;
  9. Just Sit There and Take It;
  10. Once More Unto the Breach, My Friend?;
  11. Reprimand by Remote Control;
  12. Success Feels Good;
  13. No Plan Survives Contact with Reality;
  14. Things are Rarely what they Seem.
About the author

Daniel McLean

Daniel McLean is an ITIL® consultant with over 20 years' experience in IT. He has spent the last 10 years designing, implementing and operating processes supporting ITSM. He was also a peer reviewer during development of the OGC ITIL v3 Service Strategy Best Practice.

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