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ITIL® 4 Create, Deliver and Support (CDS): Your companion to the ITIL 4 Managing Professional CDS certification

ITIL® 4 Create, Deliver and Support (CDS) – Your companion to the ITIL 4 Managing Professional CDS certification

SKU: 5797
Authors: Claire Agutter
Publishers: IT Governance Publishing
Format: Softcover
ISBN13: 9781787783379
Pages: 180
Published: 25 Nov 2021
Availability: Available
  • Based on ITIL® 4: Create, Deliver and Support.
  • A study guide to help you pass the ITIL 4 Create, Deliver and Support (CDS) module – a key component of the ITIL 4 Managing Professional stream.
  • Provides further practical guidance and advice based on the author’s real-world experience.

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Price: 22,95 €

ITIL 4 Create, Deliver and Support

If you’ve achieved the ITIL 4 Foundation certificate, you’re probably planning the next stage in your ITIL journey and which qualification to work towards. ITIL 4 Create, Deliver and Support (CDS) provides essential knowledge and capabilities for service management professionals, focusing on a value-stream-based approach to IT-enabled products and services – a must-have skillset practitioners should seek beyond Foundation level.

CDS is one of the ITIL 4 advanced modules that leads to the MP (Managing Professional) certification. The module is aimed at managers and aspiring managers at all levels, providing them with the practical skills to support end-to-end delivery of IT-enabled products and services, and to assure that services deliver the agreed value.

An excellent supplement to any ITIL 4 CDS training course

ITIL 4 Create, Deliver and Support (CDS) – Your companion to the ITIL 4 Managing Professional CDS certification is a study guide designed to help students pass the ITIL 4 CDS module.

The majority of this book is based on the official AXELOS® ITIL 4: Create, Deliver and Support publication and the associated CDS MP syllabus. It provides students with the information they need to pass the CDS exam, and help them become a successful practitioner.

Suitable for ITIL v3 experts, ITIL 4 MP students, ITSM (IT service management) practitioners who are adopting ITIL 4, approved training organisations, IT service managers, IT managers and those in IT support roles.

The guide focuses on:

  • SVS (service value system) key concepts and challenges;
  • Using a shift-left approach;
  • Planning and managing resources in the SVS;
  • The use and value of technology across the SVS;
  • ITIL practices and value streams for new services and user support;
  • How to create, deliver and support services; and
  • Exam preparation.

A useful tool throughout your career

In addition to being an essential study aid, the author – a seasoned ITSM professional – provides additional guidance that you can lean on after your training and exam. She draws on her practical experience to offer advice and points to think about so that you can refer back to this book for years to come.

The essential link between your ITIL qualification and the real world – buy this book today!

This book is part of Claire Agutter’s ITIL 4 series. For more information about the other books in the series, visit:

ITIL® is a registered trade mark of AXELOS Limited. All rights reserved. This book is an official AXELOS licensed product.

About the author

Claire Agutter

Claire Agutter is a service management trainer, consultant and author. In 2020, she was one of Computer Weekly’s Top 50 Most Influential Women in Tech. In 2018 and 2019, she was recognised as an HDI Top 25 Thought Leader and was part of the team that won itSMF UK’s 2017 Thought Leadership Award.

Claire provides regular, free content to the ITSM community as the host of the popular ITSM Crowd hangouts, and is the chief architect for VeriSM™, the service management approach for the digital age. She is the director of ITSM Zone, which provides online ITSM training, and Scopism, a content and consulting organisation.

Claire has also worked with IT Governance Publishing to publish Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition and Service Integration and Management (SIAM™) Professional Body of Knowledge (BoK), Second edition.

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