ITIL® 4 Create, Deliver and Support (CDS) – Your companion to the ITIL 4 Managing Professional CDS certification

ITIL 4 Create, Deliver and Support

If you’ve achieved the ITIL 4 Foundation certificate, you’re probably planning the next stage in your ITIL journey and which qualification to work towards. ITIL 4 Create, Deliver and Support (CDS) provides essential knowledge and capabilities for service management professionals, focusing on a value-stream-based approach to IT-enabled products and services – a must-have skillset practitioners should seek beyond Foundation level.

CDS is one of the ITIL 4 advanced modules that leads to the MP (Managing Professional) certification. The module is aimed at managers and aspiring managers at all levels, providing them with the practical skills to support end-to-end delivery of IT-enabled products and services, and to assure that services deliver the agreed value.

An excellent supplement to any ITIL 4 CDS training course

ITIL 4 Create, Deliver and Support (CDS) – Your companion to the ITIL 4 Managing Professional CDS certification is a study guide designed to help students pass the ITIL 4 CDS module.

The majority of this book is based on the official AXELOS® ITIL 4: Create, Deliver and Support publication and the associated CDS MP syllabus. It provides students with the information they need to pass the CDS exam, and help them become a successful practitioner.

Suitable for ITIL v3 experts, ITIL 4 MP students, ITSM (IT service management) practitioners who are adopting ITIL 4, approved training organisations, IT service managers, IT managers and those in IT support roles.

The guide focuses on:

• SVS (service value system) key concepts and challenges;
• Using a shift-left approach;
• Planning and managing resources in the SVS;
• The use and value of technology across the SVS;
• ITIL practices and value streams for new services and user support;
• How to create, deliver and support services; and
• Exam preparation.

A useful tool throughout your career

In addition to being an essential study aid, the author – a seasoned ITSM professional – provides additional guidance that you can lean on after your training and exam. She draws on her practical experience to offer advice and points to think about so that you can refer back to this book for years to come.

The essential link between your ITIL qualification and the real world – buy this book today!

This book is part of Claire Agutter’s ITIL 4 series. For more information about the other books in the series, visit: www.itgovernancepublishing.co.uk/author/claire-agutter

ITIL® is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.