Skip to Main Content
Strengthen your email security practices with 50% off e-learning | Shop now
ISO/IEC 20000-1 2018 Standard

ISO/IEC 20000-1 2018 Standard

SKU: 5052
Format: PDF
Availability: Immediate Download

ISO/IEC 20000-1:2018 defines the requirements for an organisation to establish, implement, maintain and improve a service management system.

Buy now, pay later! Enjoy the benefits of paying by purchase order with an IT Governance corporate account.  Apply online today or call our service centre team on 00 800 48 484 484.

Price: 160,00 €
ex. VAT
Description

ISO/IEC 20000-1:2018 - Information technology - Service management - Part 1: Service management system requirements

ISO/IEC 20000-1:2018 specifies the requirements for a service management system (SMS) and how organisations can establish, implement, maintain and improve an SMS. 

This is an update of the ISO20000-1 (ISO 20000-1) Service Provider Requirements standard.


Who should use this?

The Standard can be used by:

  • Organisations performing conformity assessments against ISO/IEC 20000-1:2018;
  • Customers looking for a service and requiring assurance of the quality of the services;
  • Organisations that would like to improve the planning, design, transition, delivery and improvement of their services with an SMS;
  • Customers requiring a consistent approach to the service lifecycle from all their service providers, including those in a supply chain;
  • Organisations that are looking to measure, monitor and review their SMS; 
  • Organisations that would like to demonstrate their capability in terms of the planning, design, transition, delivery and improvement of their services; and
  • Advice or training providers in service management.

Customer Reviews

top
Loading...