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Service Integration and Management (SIAM™) Professional Body of Knowledge (BoK), Second edition

Service Integration and Management (SIAM™) Professional Body of Knowledge (BoK), Second edition


SKU: 5715
Authors: Claire Agutter et al
Publishers: IT Governance Publishing
Format: Softcover
ISBN13: 9781787783133
Pages: 352
Published: 29 Jul 2021
Availability: Available now

The official guide for the EXIN SIAM™ Professional certification.

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Preis: 44,95 €
Description

SIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organisations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers. SIAM supports cross-functional, cross-process and cross-provider integration. It creates an environment where all parties:

  • Know their role, responsibilities and context in the ecosystem;
  • Are empowered to deliver; and
  • Are held accountable for the outcomes they are required to deliver.

Service Integration and Management (SIAM™) Professional Body of Knowledge (BoK), Second edition by Claire Agutter et al has been updated to reflect changes to the market and is the official guide for the EXIN SIAM™ Professional certification. This book will help candidates pass their Professional certification and expands upon the topics introduced in Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition.

The book will appeal to:

  • Anyone wishing to build on their foundation-level knowledge of SIAM and achieve the SIAM™ Professional certification;
  • Customer organisations and their staff looking for guidance when managing a multi-service provider environment;
  • Service integrators and their staff wishing to work in a SIAM ecosystem effectively;
  • Internal and external service providers and their staff wishing to understand their role in a SIAM ecosystem; and
  • Consultants in service management and other frameworks who wish to expand their knowledge.

Prepare for your SIAM™ Professional exam and understand how SIAM can benefit your organisation – buy your copy today!

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