Collaborative business service design (CBSD) is a methodology to help business and IT cooperate more effectively to create IT-driven business services that fully support business requirements.
This book is intended for anyone responsible for designing and implementing IT-driven services or involved in their operation.
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This adapted version of CBSD for the Fundamentals Series explores the characteristics of IT-driven business services, their requirements and how to gather the right requirements to improve the service lifecycle throughout design, development and maintenance. By understanding IT-driven business services and anchoring them in a service design statement (SDS), you will be able to accelerate the translation of the needs of the business to the delivery of IT-intensive business services.
CBSD supports portfolio, programme and project management by identifying key questions and structuring the creative process of designing services.
Insight into the CBSD approach to deriving an SDS is therefore a practical and powerful tool to help you:
CBSD complements existing frameworks such as TOGAF®, IT4IT, BiSL Next and ITIL® by focusing on business architecture, a subject rarely discussed before designing an IT-intensive, complex business service.
This book is intended for anyone responsible for designing and implementing IT-driven services or involved in their operation, including:
Collaborative Business Design: The Fundamentals is part of the Fundamentals Series.
Brian Johnson has published more than 30 books, including a dozen official titles in the IT Infrastructure Library (ITIL), all of which are used worldwide. He designed and led the programme for ITIL version 2.
Brian has fulfilled many roles during his career, including vice president, chief architect, senior director and executive consultant. One of his current roles is chief architect at the ASL BiSL Foundation, which provides guidance on business information management to a wide range of public- and private-sector businesses in the Benelux region.
Léon-Paul de Rouw studied technical management and organis ation sociology. He worked for several years as a consultant and researcher in the private sector. Since 2003, he has been a programme manager with the central government in the Netherlands. He is responsible for all types of projects and programmes that focus on business-enabled IT.
He is project manager for a multimillion-euro project on the nationwide implementation of IT-driven business services.
Léon-Paul’s previous books were primarily written for professionals in their field, including IT demand-supply and facilities management. The books have since been used by a number of institutions as guides and textbooks, and have also been incorporated into postgraduate courses.