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In order to ensure that this Web site remains available to all users, the Company may monitor network traffic to identify unauthorised attempts to upload or change information or to otherwise cause damage to the site. Anyone using this site expressly consents to such monitoring.

Unauthorised attempts to modify, alter, deface, destroy or corrupt any information stored on this site or this system, to defeat or circumvent any security features, to probe, scan or test for vulnerabilities, to breach security or authentication measures, to forge TCP/IP headers, to install or attempt to install unauthorised software, to mount Denial of Service attacks or to utilise this system for other than its intended purposes are expressly prohibited and may result in criminal prosecution. Any possible criminal activity will be reported, together with any evidence which may be gathered, to the appropriate authorities.

Every effort is made to provide useful, accurate and complete information. However, we cannot guarantee that there are no errors. The Company makes no claims, promises or guarantees about the accuracy, completeness, usefulness or adequacy of the contents of this site and expressly disclaims liability of any sort for errors and omissions in the contents of this site.

Neither the Company, nor its employees, associates nor contractors make any warranty, expressed, implied or statutory, including, but not limited to, any warranty that third party rights or title have not been infringed, or any warranty of merchantability or fitness for any particular purpose. No warranty of any sort is made with respect to the content of third party sites that have links from this site and all liability of every sort is expressly disclaimed.

The Company is not liable in any circumstances for special, indirect or consequential damages or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with any use of the information or services available on this site.

This site, and documents posted on it, may contain hypertext links or pointers to information created and maintained by other public and private organisations. The Company does not guarantee the accuracy, relevance, usefulness, timeliness, or completeness of any linked information.

The inclusion of links or pointers to other sites is not intended to assign importance to those sites and the information contained in them, nor is it intended to endorse, recommend, or favour any views expressed, or commercial products or services offered on those sites, or the organisations sponsoring the sites, by trade name, trademark, manufacture, or otherwise.

Reference on this site to any specific commercial products, processes, or services, or the use of any trade, firm or corporation name is for the information and convenience of the site's visitors, and does not constitute endorsement, recommendation, or favouring by the Company. The views expressed by any individual within the web forum are the views of that individual only and do not reflect or represent in any way the views of the Company.

All content on this site, and all content of any documents provided to visitors or clients (in, for instance, newsletters) is the property of the Company, or of an original copyright holder, unless stated otherwise. No user may copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, display, or in any way exploit any of the content, in whole or in part, except with the express written agreement of the Company or of the original copyright holder.

Free services The Company provides a number of free services from its site, such as newsletters, white papers, etc. There is no contract with the Company for any free service, so no user can become a client by using any free service and the Company is not liable to any user in any way resulting from use of any free service.

Products purchased from the Company The Company makes no representation and gives no warranty with respect to any of the products provided by the Company. It does not suggest any product is suitable for any particular use. The Company's customisable documents are provided without liability of any sort.

Documents are provided as standard template versions to be edited and changed to suit each individual user's circumstances. The Company does not refund money if a user decides, for any reason whatsoever, not to use a document once it has been purchased.

Documents may include technical inaccuracies or typographical errors. Procedures and policies available from this site are only likely to apply in those jurisdictions or countries or situations for which they have been expressly drafted. No liability of any sort can be accepted from any attempt to apply them in different circumstances.


All products can be purchased by credit card, through HSBC - our payment provider's secure servers. We accept Amex, Mastercard and Visa. Our online payment process is completely secure and our VeriSign certificate gives you peace of mind - and we also deploy the latest secure payment card technology with Verified by Visa & MasterCard SecureCode - so, online shopping with IT Governance is as safe as houses!

If you prefer not to place an order across the Internet, please email or telephone us (+ 44 (0)845 070 1750, as above) and we can take your credit card details by telephone or fax, as you prefer.

We are also able to accept payment by PayPal - just choose the PayPal option in the checkout process. You can also use any card accepted by PayPal to pay us - just choose PayPal (below the credit card entry details section in step 4 of the main checkout process) and follow the onscreen instructions.

We are happy to take your credit card details by telephone or by fax, if you prefer. You can also pay by cheque, bankers draft or bank transfer. You can fax a purchase to us and we will contact you to arrange payment. It is essential that you include your telephone number, e-mail address and your own name on your order, so that we can contact you to finalise payment arrangements. Our fax number is + 44 (0)1353 662667

Once your payment has cleared our bank, we immediately despatch the goods to you, or e-mail you the download release code for what you have ordered, as the case may be.