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Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition

Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition


SKU: 5714
Authors: Claire Agutter et al.
Publishers: IT Governance Publishing
Format: Softcover
ISBN13: 9781787783102
Pages: 224
Published: 20 Jul 2021
Availability: Available

Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAM™ Foundation certification.

Opciones:
Precio 34,95 €
Description

SIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organisations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers.

SIAM supports cross-functional, cross-process and cross-provider integration. It creates an environment where all parties:

  • Know their role, responsibilities and context in the ecosystem;
  • Are empowered to deliver; and
  • Are held accountable for the outcomes they are required to deliver.

Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition by Claire Agutter et al has been updated to reflect changes to the market and is the official guide for the EXIN SIAM™ Foundation certification. This book will help candidates pass their Foundation certification, as well as serve as a useful reference guide once they are implementing SIAM practices.

Suitable for anyone working in ITSM (IT service management), IT, service integration and project management, the book introduces the EXIN SIAM™ Foundation syllabus and provides essential reading for the exam. It also offers a detailed introduction to the SIAM methodology for those who do not want to undertake formal certification.

Prepare for your SIAM™ Foundation exam and understand how SIAM can benefit your organisation – buy your copy today!

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