Anyone involved in design and development or project/programme management and administration. Security and information assurance staff, data centre managers, and applications and hardware support.
The course will cover:
Course duration is a minimum of 21 hours. 150-day courses are available.
This course is equivalent 3 ITIL credits.
Please note the exam is purchased separately.
You can purchase the exam voucher here >>
The exam comprises 40 multiple-choice questions over 90 minutes, with a 70% pass mark. The exam can be taken online with a web proctor (with PEOPLECERT). Students must hold the ITIL Foundation certificate and have completed the Service Design course before requesting their exam voucher.
If you fail the exam, you are able to resit it at an extra cost.
Students wishing to study the Service Design course should already hold the ITIL® Foundation certificate.
There is no recommended reading for this course.