Skip to Main Content
Misuse of Cc and Bcc when emailing – Human patch e-learning course

GDPR: Email Misuse Staff Awareness E-Learning Course

SKU: 5536
Format: 1 - 5 users
  • Mitigate your risk of data breach or GDPR violation by educating employees on the risks of using email, and when to use the To, Cc (carbon copy) and Bcc (blind carbon copy) fields.
  • Comply with Article 5(1)(f) of the GDPR to ensure appropriate security of personal data.
  • Prevent misuse or unauthorised processing of personal data by embedding a culture of security awareness throughout your organisation.
  • Highlight the financial and reputational damage caused by data breaches.
  • Reinforce awareness with monthly security updates which include the latest phishing and ransomware scams.
  • Test learner knowledge and retention to prove compliance for auditing or investigation purposes.
  • Fast deployment with instant access to the e-learning programme.
  • This is a subscription product that auto renews in line with our terms and conditions.

Want to host this course on your own LMS (learning management system)? Find out how

Buy now, pay later! Enjoy the benefits of paying by purchase order with an IT Governance corporate account.  Apply online today or call our service centre team on 00 800 48 484 484.

Step 1 - Select number of users
Precio 23,00 €
IVA excluido
Step 2 - Select number of licences

Course overview

The GDPR: Email Misuse Staff Awareness E-Learning Course overview

Data breaches caused by human error are becoming a common occurrence – and consistently, the specific cause identified is a lack of appropriate staff training.

Incidents in which data is sent to an incorrect recipient or where recipients are added to the incorrect field are preventable. Employee errors such as these pose a significant threat to data security within organisations and show that incidents do not just occur with malicious intent; they can also happen accidentally.

The ICO (Information Commissioner’s Office) issued a fine of £200,000 to the Independent Inquiry into Child Sexual Abuse for incorrectly sending a bulk email to 90 recipients rather than blind copying them in. A key reason for the fine was the lack of knowledge and training of staff relating to sending bulk emails. Under the EU GDPR (General Data Protection Regulation), preventable data breaches can incur significant fines (€20 million or 4% of annual global turnover - whichever is greater) and reputational damage. 

To combat and prevent these occurrences, we have developed this human patch e-learning course to help employees who handle and communicate sensitive data do so securely and legally.

Course objective

This course aims to explain the difference between Cc (carbon copy) and Bcc (blind carbon copy), and highlights the importance of using the correct option. It also explains how to send personal information via email in accordance with the GDPR (General Data Protection Regulation) and DPA (Data Protection Act 2018), and the consequences of data breaches.

Target audience

This non-technical course is suitable for all employees who need to be aware of the risks and consequences that come with misusing email. It will help them better understand how to communicate securely and legally via email. The course is suitable for organisations of all sizes and in all sectors.

The benefits of e-learning

E-learning is a quick, affordable and effective means of delivering training to multiple learners.

  • It is a quick, affordable and effective means of delivering training to multiple learners.
  • It provides systematic, consistent and repeatable training.
  • There are no travelling or other course attendance costs, as learners study from their desk and around their existing workload.
  • It is delivered over the Internet, so there are no additional technology or integration costs or challenges.
  • It can be deployed for existing employees and as part of an induction process for new starters.
  • It is a cost-effective solution: multi-user licences and multi-year contracts are available upon request.

Course contents

  • What are Cc and Bcc?
  • Examples of Cc and Bcc in use
  • What is autocomplete and why is it important?
  • Why is it important to understand Cc, Bcc and autocomplete?
  • Legal and business risks
  • What happens if you misuse email?
  • Case studies
  • Understanding what you are emailing

Course Features


The course will take approximately 10 minutes to complete.


The course assessment will include 8 randomly selected multiple-choice questions. 


The course can be retaken as many times as needed until the pass mark has been achieved. 


A certificate will be issued to all staff that pass the test and will display their test score.

Additional Features

  • Customisation options

    As well as our off-the-shelf e-learning courses, we offer customised staff awareness e-learning courses. For more complex organisations that need an even greater level of control over course content, we also provide a fully bespoke service. Find out more >> 

  • Hosting options

    The course can be hosted and delivered from our LMS or from your own. Find out more >>

  • More than 250 users?

    Please get in touch via the short form below.

    Request a quote
Licence types

What's the difference between individual licences and corporate licences?

Individual licences

  • Individual e-learning licences are best suited to small organisations that require easy and immediate implementation of staff awareness solutions. 
  • You can purchase up to 10 individual e-learning licences at a time.
  • You can assign licences to your staff via your My Account area.

Corporate licences

  • Corporate e-learning licences are best suited to organisations that require full oversight of the implementation and uptake of their staff awareness programme.
  • This option allows you to monitor course and exam completion, including exam scores, and export reports to demonstrate your organisation’s collective understanding of the subject.
  • You can also customise the look and feel of the learning management system (LMS) area for a more corporate learning experience.
  • You can purchase up to 250 individual e-learning licences at a time.
  • You can assign the licences to your staff via the learning management system (LMS).

Opiniones de clientes

Esta web utiliza cookies. Conoce aquí nuestra política de cookies.