Catalogs, Services and Portfolios – an ITSM success story is a fictional account of change management surrounding ITSM projects, but is based on real events. It tells the story of ITSM practitioner Chris as he learns how to deal with resistance to change and overcome inertia in staff behaviour. Through his experiences, readers encounter the common challenges faced when implementing change in an IT Service Management context. Readers can learn from these real-life scenarios, and from the ‘tips that would have helped Chris’ sections packed with helpful advice for anyone facing similar challenges.
The book shows you how to:
Buy Catalogs, Services and Portfolios and learn how to manage change in everyday ITSM projects.
Daniel McLean is an ITIL consultant with over 20 years' experience in IT. He has spent the last 10 years designing, implementing and operating processes supporting ITSM. He was also a peer reviewer during development of the OGC ITIL v3 Service Strategy Best Practice.