ITIL is a framework that can be adopted in your organisation to ensure IT service management best practices are withheld. ITIL is recognised worldwide and has a certification scheme for individuals to achieve Foundation, Intermediate, Expert and Master levels. Quick Links:
What is ITIL?
ITIL (IT Infrastructure Library®), is a set of best IT Service Management practices which have been adopted globally, making ITIL the most widely accepted approach to IT service management in the world. ITIL provides best practice guidance on how to manage IT infrastructure so as to streamline IT services in line with business expectations.
ITIL defines the organisational structure and skill requirements of for the IT operation and documents a set of operational management procedures to assist management of an IT operation and infrastructure to deliver business-focused services. Importantly, the operational procedures are supplier-independent and technology-neutral.
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Recommended reading on ITIL:
ITIL 2011 Updates
ITIL is based around a set of 5 core titles (known as the ITIL Lifecycle Publication Suite) which have been updated in July 2011 and authored by the Cabinet Office (then named OGC). The 5 core titles are:
These books are also available in a growing range of non-English European languages - see Shop by Language
After taking into account users’ feedback and suggestions for improvement, TSO have updated the five core titles, which will make them easier to read and understand. The updated titles are designed to resolve any errors or inconsistencies in the content, and improve the publications by addressing certain issues (such as in the Change Control Log).
Watch exclusive videos of the ITIL 2011 publication suite, presented to you by Ian Clayton (world-renowned ITSM professional and author of USMBOK). Ian Clayton Ian Clayton (author of USMBOK) gives his honest opinion on the ITIL 2011 publications, letting users know the significant changes, gaps and important enhancements of the latest updates. View our YouTube channel here: www.youtube.com/ITGovernanceLtd
The ITIL library and individual titles are available in a wide range of formats:
- Soft covers
- Downloadable pdf (Adobe Digital Editions)
- Online subscription (single user)
- eBook (MobiPocket eBook) version
- Multiple user online subscription, which is applicable only to the Complete Publication Suite and/or the Official Introduction.
View our entire range of ITIL products and services >>
Official ITIL Titles in Multiple Languages
The Cabinet Office, Van Haren and TSO are publishing an increasing range of official ITIL titles in languages other than English. French, German, Italian, Spanish and Dutch are just a few to name. Shop by Language to see our whole range of products in multiple languages.
ITIL has a comprehensive qualification scheme that allows IT service management professionals to gain recognition. The Official Accreditor for the ITIL examinations is the APM group.
There are currently four levels of ITIL certification, which are: Foundation, Intermediate, Expert and Master.
ITIL Foundation Certificates
At IT Governance EU we have a comprehensive range of ITIL Exam Guides and distance learning courses for the Foundation Certificate.ITIL Intermediate Lifecycle Stream
There are a wide range of books and materials to help you study for your ITIL Intermediate Lifecycle Stream exam.ITILv3 Intermediate Capability Stream
We have a comprehensive range of ITIL Exam Guides and distance learning courses for this Intermediate Capability Certificate.
Adopting ITIL can be a time-consuming process as the amount of documentation needed to conform your business to IT Service Management best practices can be hundreds of pages. Our IT Service Management Documentation Toolkit makes ITIL adoption more easily achievable by providing you with all the documentation needed, including pre-written policies, procedures, templates and guidance.
Request a demo of the IT Service Management Documentation Toolkit here >>
For more information on ITIL and other related areas, please see the relevant topic pages below:
IT Service Management >>
Acknowledgement of OGC Copyrights.