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ITIL

• What is ITIL?
• ITIL 2011 Updates
• Download the Free ITIL White Paper
• ITIL Titles in Multiple Formats
• Official ITIL Titles in Multiple Languages
• ITIL Certification
• ITIL Implementation
• More information

What is ITIL?

ITIL® (IT Infrastructure Library®), is a set of best IT Service Management practices which have been adopted globally, making ITIL the most widely accepted approach to IT service management in the world. ITIL provides best practice guidance on how to manage IT infrastructure so as to streamline IT services in line with business expectations.

ITIL defines the organisational structure and skill requirements of for the IT operation and documents a set of operational management procedures to assist management of an IT operation and infrastructure to deliver business-focused services. Importantly, the operational procedures are supplier-independent and technology-neutral.

Download our complete beginner's guide to IT Service management and ITIL >>

Recommended reading on ITIL:

• ITIL (2011) Lifecycle Publication Suite: Published by the OGC, this suite contains all 5 core updated titles
• The Official Introduction to the ITIL Service Lifecycle, Second Edition: Explains the basic concept of IT service Management and the place of ITIL
• A Dictionary of IT Service Management - ITIL V3 Edition: Provides an overview of the key terms, acronyms and abbreviations of IT service management & ITIL v3.

ITIL 2011 Updates

ITIL is based around a set of 5 core titles (known as the ITIL Lifecycle Publication Suite) which have been updated recently in July 2011. The 5 core titles are:

• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement

These books are also available in a growing range of non-English European languages - see Shop by Language

After taking into account users’ feedback and suggestions for improvement, TSO have updated the five core titles, which will make them easier to read and understand. The updated titles are designed to resolve any errors or inconsistencies in the content, and improve the publications by addressing certain issues (such as in the Change Control Log).

Watch exclusive videos of the ITIL 2011 publication suite, presented to you by Ian Clayton (world-renowned ITSM professional and author of USMBOK). Ian Clayton Ian Clayton (author of USMBOK) gives his honest opinion on the ITIL 2011 publications, letting users know the significant changes, gaps and important enhancements of the latest updates. View our YouTube channel here: www.youtube.com/ITGovernanceLtd  

Download the Free ITIL White Paper

Understand more about ITIL and IT Service Management with this white paper. It contains comprehensive information on IT Service Management, ITIL, ITIL certifications and ISO 20000.

ITIL Titles in Multiple Formats

The ITILv3 library was first published on 31 May 2007, with the ITIL 2011 Updates being released on the 31st July 2011. The ITIL library and individual titles are available in a wide range of formats:

• Soft covers
• Downloadable pdf (Adobe Digital Editions)
• Online subscription (single user)
• eBook (MobiPocket eBook) version
• Multiple user online subscription, which is applicable only to the Complete Publication Suite and/or the Official Introduction.

View our entire range of ITIL products and services >>

Official ITIL Titles in Multiple Languages

The OGC, Van Haren and TSO are publishing an increasing range of official ITIL titles in languages other than English. French, German, Italian, Spanish and Dutch are just a few to name. Shop by Language to see our whole range of products in multiple languages.

ITIL Certification

ITIL has a comprehensive qualification scheme that allows IT service management professionals to gain recognition. The Official Accreditor for the ITIL examinations is the APM group.

There are currently four levels of ITIL certification, which are: Foundation, Intermediate, Expert and Master.

ITIL Foundation Certificates

At IT Governance EU we have a comprehensive range of ITIL Exam Guides and distance learning courses for the Foundation Certificate.

• Passing Your ITIL Foundation Exam, Second Edition (ITIL Version 3): Official ITIL Foundation study aid, authored by the OGC
• ITIL Foundation Exam Primer (ITILv3, Single-User, CD-ROM): Provides multiple practice questions in a mock exam format
• ITIL Foundation Computer Based Training Course (ITIL Version 3, CD-ROM Based, Including Exam): Officially accredited course which includes mock exam simulators and the fee for the exam

There are a wide range of books and materials to help you study for your ITIL Intermediate Lifecycle Stream exam.

• Passing Your ITIL Intermediate Exams (ITILv3): Offers details about the Intermediate exams, how to prepare and how to achieve the target competencies needed in order to pass the exams.
• ITILv3 Intermediate Lifecycle Stream Exam Fee Voucher: Book your Intermediate Lifecycle Stream exam at one of over 600 test centres worldwide

We have a comprehensive range of ITIL Exam Guides and distance learning courses for this Intermediate Capability Certificate.

• ITIL Intermediate Capability Stream Suite: Includes one copy of each of the Capability stream handbooks and are the essential study resources for anyone taking the Capability stream exams
• Service Offerings and Agreements (SOA) - ITIL V3 Intermediate Capability Handbook: Provides a quick reference to the processes covered by the ITILv3 SOA exam syllabus
• Release, Control and Validation ITIL V3 Intermediate Capability Handbook: Designed as a revision aid for students taking the ITIL Capability qualification for Release, Control and Validation
• Planning, Protection and Optimization (PPO) ITIL V3 Intermediate Capability Handbook: This guide provides a quick reference to the processes covered by the ITILv3 PPO exam syllabus
• Operational Support and Analysis ITIL V3 Intermediate Capability Handbook: This handbook is essential for looking to pass the ITILv3 Operational Support and Analysis exam at the first attempt
• ITILv3 Intermediate Capability Stream Exam Fee Voucher: Book your Intermediate Capability Stream exam at one of over 600 test centres worldwide

ITIL Implementation

Implementing ITIL can be a costly and time-consuming process as the amount of documentation needed to conform your business to IT Service Management best practices can be hundreds of pages. Our IT Service Management Documentation Toolkit makes ITIL implementation more easily achievable by providing you with all the documentation needed, including pre-written policies, procedures, templates and guidance.

Request a demo of the IT Service Management Documentation Toolkit here >>

More information

For more information on ITIL and other related areas, please see the relevant topic pages below:

IT Service Management >>

Acknowledgement of OGC Copyrights.