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The first ITIL® 4 publication from the official publisher of the ITIL manuals, is ITIL® Foundation – ITIL 4 Edition. This book covers the latest evolution of ITIL and the key concepts of the ITIL 4 service management framework.
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ITIL 4 has evolved from ITIL V3 and embraces new ways of working such as DevOps, Lean and Agile.
With ITIL 4, organisations are given the information they need to tackle new service management challenges, as well as guidance on how to unlock the potential of modern technology. ITIL 4’s design ensures a coordinated, flexible, and integrated system for effective governance and IT-enabled service management.
ITIL Foundation – ITIL 4 Edition is the first ITIL 4 publication and provides the latest evolution of the most widely adopted guidance for ITSM. The guidance offered in this book can be adopted and adapted for all types of organisations and services. To illustrate how ITIL can be practically applied, the book follows a fictional company on its ITIL journey.
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