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ISO/IEC 20000-1:2018

ISO IEC 20000-1 2018

SKU: 5052
Format: PDF
Availability: Immediate Download

ISO/IEC 20000-1:2018 defines the requirements for an organisation to establish, implement, maintain and improve a service management system.

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Descrizione

ISO/IEC 20000-1:2018 - Information technology - Service management - Part 1: Service management system requirements

ISO/IEC 20000-1:2018 specifies the requirements for a service management system (SMS) and how organisations can establish, implement, maintain and improve an SMS. 

This is an update of the ISO20000-1 (ISO 20000-1) Service Provider Requirements standard.


Who should use this?

The Standard can be used by:

  • Organisations performing conformity assessments against ISO/IEC 20000-1:2018;
  • Customers looking for a service and requiring assurance of the quality of the services;
  • Organisations that would like to improve the planning, design, transition, delivery and improvement of their services with an SMS;
  • Customers requiring a consistent approach to the service lifecycle from all their service providers, including those in a supply chain;
  • Organisations that are looking to measure, monitor and review their SMS; 
  • Organisations that would like to demonstrate their capability in terms of the planning, design, transition, delivery and improvement of their services; and
  • Advice or training providers in service management.

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