ITIL Perustason kasikirja

Description

Order ITIL Perustason käsikirja today to help you pass your ITIL 2011 Foundation exam -order now!

Prepare for and pass the ITIL 2011 Foundation exam at the first attempt, use the ITIL Perustason käsikirja to ensure you are ready to sit the exam. ITIL Perustason käsikirja is the official pocket guide designed to aid you in preparing for the ITIL 2011 Foundation exam.

Written in partnership with itSMF International, the professional body representing service management individuals - this guide covers the following:

• The ITIL Service Lifecycle - the Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
• The terms and abbreviations used within ITIL and ITSM.
• The structure of the ITIL qualification scheme

This pocketbook has been translated by a team of highly experienced trainers who are all members of itSMF Finland. The translation project was lead by Liisa Torkkeli of itSMF Finland and Wakaru.

Key Features and Benefits:

• Fully aligned with the 2011 version of ITIL and the 2011 Foundation syllabus. This pocket guide is a bang up-to-date study resource.
• Functions as an ideal introduction to ITIL and ITSM, as well as a quick desk reference for qualified practitioner and managers.
• References relevant sections of the core manuals, this enables you to delve deeper during your studies should you wish by cross-referencing this pocket guide with the core manuals.

Acknowledgement of AXELOS Copyrights

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