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Misuse of Cc and Bcc when emailing – Human patch e-learning course

GDPR: Email Misuse Staff Awareness E-Learning Course

SKU: 5536
Format: 1 - 2 users
  • Mitigate your risk of data breach or GDPR violation by educating employees on the risks of using email, and when to use the To, Cc (carbon copy) and Bcc (blind carbon copy) fields.
  • Comply with Article 5(1)(f) of the GDPR to ensure appropriate security of personal data.
  • Prevent misuse or unauthorised processing of personal data by embedding a culture of security awareness throughout your organisation.
  • Highlight the financial and reputational damage caused by data breaches.
  • Reinforce awareness with monthly security updates which include the latest phishing and ransomware scams.
  • Test learner knowledge and retention to prove compliance for auditing or investigation purposes.
  • Fast deployment with instant access to the e-learning programme.

This is an annual subscription product; however, you can cancel at any time. (T&Cs apply)

Want to host this course on your own LMS (learning management system)? Find out how

Buy now, pay later! Enjoy the benefits of paying by purchase order with an IT Governance corporate account.  Apply online today or call our service centre team on 00 800 48 484 484.

IndividualCorporate
Step 1 - Select number of users
Price: 23,00 €
ex. VAT
Step 2 - Select number of licences
 
Description 

Course overview

The GDPR: Email Misuse Staff Awareness E-Learning Course overview

Data breaches caused by human error are becoming a common occurrence – and consistently, the specific cause identified is a lack of appropriate staff training.

Incidents in which data is sent to an incorrect recipient or where recipients are added to the incorrect field are preventable. Employee errors such as these pose a significant threat to data security within organisations and show that incidents do not just occur with malicious intent; they can also happen accidentally.

The ICO (Information Commissioner’s Office) issued a fine of £200,000 to the Independent Inquiry into Child Sexual Abuse for incorrectly sending a bulk email to 90 recipients rather than blind copying them in. A key reason for the fine was the lack of knowledge and training of staff relating to sending bulk emails. Under the EU GDPR (General Data Protection Regulation), preventable data breaches can incur significant fines (€20 million or 4% of annual global turnover - whichever is greater) and reputational damage. 

To combat and prevent these occurrences, we have developed this human patch e-learning course to help employees who handle and communicate sensitive data do so securely and legally.


Course objective

This course aims to explain the difference between Cc (carbon copy) and Bcc (blind carbon copy), and highlights the importance of using the correct option. It also explains how to send personal information via email in accordance with the GDPR (General Data Protection Regulation) and DPA (Data Protection Act 2018), and the consequences of data breaches.


Target audience

This non-technical course is suitable for all employees who need to be aware of the risks and consequences that come with misusing email. It will help them better understand how to communicate securely and legally via email. The course is suitable for organisations of all sizes and in all sectors.


The benefits of e-learning

E-learning is a quick, affordable and effective means of delivering training to multiple learners.

  • It is a quick, affordable and effective means of delivering training to multiple learners.
  • It provides systematic, consistent and repeatable training.
  • There are no travelling or other course attendance costs, as learners study from their desk and around their existing workload.
  • It is delivered over the Internet, so there are no additional technology or integration costs or challenges.
  • It can be deployed for existing employees and as part of an induction process for new starters.
  • It is a cost-effective solution: multi-user licences and multi-year contracts are available upon request.

Course contents

  • What are Cc and Bcc?
  • Examples of Cc and Bcc in use
  • What is autocomplete and why is it important?
  • Why is it important to understand Cc, Bcc and autocomplete?
  • Legal and business risks
  • What happens if you misuse email?
  • Case studies
  • Understanding what you are emailing
Features

Course Features

Duration

The course will take approximately 10 minutes to complete.

Assessment

The course assessment will include 8 randomly selected multiple-choice questions. 

Retake

The course can be retaken as many times as needed until the pass mark has been achieved. 

Certificate

A certificate will be issued to all staff that pass the test and will display their test score.

Licence types

What’s the difference between individual licences and corporate licences?

Individual e-learning licences are best suited to single users that require easy and immediate implementation of staff awareness solutions.

You can purchase up to two individual e-learning licences at a time, and you can assign licences to your staff via your Account area.

Individual licences are hosted on the following LMS: https://courses.grcelearning.com/login/index.php


Corporate e-learning licences are best suited to organisations that require complete oversight of the implementation and uptake of their staff awareness programme.

Corporate e-learning licences allow you to monitor course and exam completion, including exam scores, and export reports to demonstrate your organisation’s collective understanding of the subject. You can also customise the look and feel of the LMS (learning management system) area for a more corporate learning experience.

You can purchase up to 1,000 corporate e-learning licences at a time, and you can assign the licences to your staff via the LMS.

Corporate licences are hosted on the following LMS: https://users.grcelearning.com/login/index.php


Need more than 1,000 licences?

If you require more than 1,000 licences, please speak to one of our experts. This will help us understand your requirements and scope so we can send you a tailored quote.


Bespoke options

If you would prefer a fully customised course or want to speak about hosting options on your branded LMS, please contact our team.

Fulfilment

GRC eLearning

Our e-learning courses are SCORM 1.2 compliant and are hosted on the LMS of our sister company, GRC eLearning Ltd.

GRC eLearning specialises in cyber security and data protection e-learning solutions and offer customisation, bespoke solutions and free trials.


Annual renewal

This is an annual subscription product, but you can cancel at any time.

Your first subscription payment will be taken on the day of purchase, and your first annual subscription payment will be taken 12 months after your first payment. (T&Cs apply.)

If you wish to cancel your subscription, simply log in to your account and visit your subscriptions page, where you can manage, edit and cancel your subscriptions at any time.


If you have purchased 1–2 individual licences

After you have completed your order, you will receive a sales receipt and a “Thank you for your order” confirmation email detailing the following steps (if you don’t receive these emails, please check your junk folder):

  1. For the delegates to access the e-learning courses, you must add their details in your Account area. Please note that delegates must access the course via the link in the welcome email from the LMS to activate the e-learning course.
  2. Please provide the required delegate information if you haven’t already done so. You can do this by logging in to your Account page and scrolling down to ‘E-learning Courses’, where you can select ‘Add delegate(s)’. Please ensure this information is correct as it cannot be amended once saved.
  3. Delegates will receive an email with a link to the course. New delegates will receive an email with login details for the GRC eLearning LMS.
  4. Individual licences are hosted on the following LMS: https://courses.grcelearning.com/login/index.php

If you have purchased 1–1,000 corporate licences

After you have completed your order, you will receive a sales receipt and a “Thank you for your order” email detailing the following steps (if you don’t receive these emails, please check your junk folder):

  1. Please provide the required delegate information if you haven’t already done so. You can do this by logging in to your Account page and scrolling down to ‘E-learning Courses’, where you can select ‘Add company details’.
  2. If you are a new customer, you will need to register your company and add an administrator. You will then receive a welcome email confirming the registered details. Please keep this safe as it will contain important information required for future e-learning licence purchases. Your assigned administrator will also receive an email detailing the next steps.
  3. If you have already registered your company, please enter your Company ID (Short Name) when prompted and click ‘Save’.
  4. Your assigned administrator will now be able to manage the booking via the GRC eLearning LMS. To log in to the LMS, you will need to use the email address provided at the time the company details were added.
  5. Corporate licences are hosted on the following LMS: https://users.grcelearning.com/login/index.php

Need more information or support?

Check our FAQ page for more information about our e-learning courses. Alternatively, take a look at our Get a Little Help package which provides extra technical support on hosting and managing administration of this course for the duration of the contract.


Technical information

Our e-learning courses have been designed to work on the following browsers and mobile apps:

  • Windows: Microsoft Edge, Google Chrome and Firefox.
  • Mac: Safari, Google Chrome and Firefox.
  • Mobile: Safari in Apple iOS 12 or later, Google Chrome in Apple iOS 12 or later and Google Chrome in Android OS 6 or later.

Please ensure that JavaScript is enabled in your browser, and that font downloads is enabled to see the correct fonts and characters in the course.

Note that older browsers may encounter playback issues related to browser feature releases, so we strongly recommend using the latest browser version for the best experience.

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