Quite a random array of topics I think you’ll agree, but these three areas all have one thing in common: the Thought Leadership Series.
As a collection of books, the Thought Leadership Series contains three titles that can be used collectively to improve your ITSM best practice knowledge.
Footprints: Shown on the front cover of Ten Steps to ITSM Success, these footprints signify the simple step-by-step process that is laid out in the book for you to achieve IT service management success in the real world.
Metrics: Measuring success in your ITSM department is crucial in analysing the strengths and weaknesses of your team. Described specifically in The Definitive Guide to IT Service Metrics, this book will enable you to integrate metrics into your business and maximise the usage to ensure value for money of your department.
Lifetime achievement award: Co-author of It’s All About Relationships – What ITIL doesn’t tell you, Dr. Suzanne van Hove won itSMF USA’s Lifetime Achievement Award in November 2013. The Award is “the highest recognition of a member of itSMF USA and is bestowed upon an individual who has consistently made exceptional contributions to the industry understanding, acceptance, adoption, innovation or improvement of Service Management.” Her latest title provides guidance for organisations adopting ITIL with a view into the vital relationships between the ITIL lifecycle stages.
These three titles are part of the Thought Leadership Series.