Although ITIL® is one of the most authoritative and well-known frameworks within the ITSM industry, many myths about it still persist.
Below, we bust the top five ITIL myths:
|1||Suitable for large organizations only||ITIL is a framework (not something that needs to be followed exactly), it therefore provides the flexibility needed for every business’ requirements|
|2||Bureaucratic||As many people as possible should take part in adopting ITIL to avoid allocating multiple roles to one person.|
|3||Time consuming||As you are only concentrating on a smaller subset of processes when adopting ITIL, it is less intensive than dealing with an entire organization.|
|4||Non-agile||‘Adopt and adapt’ is one of ITIL’s most rewarding elements. As long as you understand the risks you’re taking, you can make the change you want.|
|5||Prescriptive||ITIL can be adopted as and where appropriate, regardless of industry or sector (see Fact 1. for more information.)|
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