Although ITIL® is one of the most authoritative and well-known frameworks within the ITSM industry, many myths about it still persist.
Below, we bust the top five ITIL myths:
| Myth | Fact | |
| 1 | Suitable for large organizations only | ITIL is a framework (not something that needs to be followed exactly), it therefore provides the flexibility needed for every business’ requirements |
| 2 | Bureaucratic | As many people as possible should take part in adopting ITIL to avoid allocating multiple roles to one person. |
| 3 | Time consuming | As you are only concentrating on a smaller subset of processes when adopting ITIL, it is less intensive than dealing with an entire organization. |
| 4 | Non-agile | ‘Adopt and adapt’ is one of ITIL’s most rewarding elements. As long as you understand the risks you’re taking, you can make the change you want. |
| 5 | Prescriptive | ITIL can be adopted as and where appropriate, regardless of industry or sector (see Fact 1. for more information.) |
Source: AXELOS
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