For those new to IT Service Management (ITSM), ITIL can seem a daunting term. What does it stand for? Who came up with the idea? Who uses it and why? Should you adopt it?
Well, let’s start with the basics…
ITIL stands for the Information Technology Infrastructure Library. It is a management framework for delivering IT services that are aligned with the requirements of the end user to deliver value.
The set of topics and concepts, which are best practice for ITSM, are condensed into ITIL Foundation, ITIL 4 Edition.
Authored by the Office of Government Commerce (now known as the Cabinet Office), this suite of books is core to anyone adopting ITIL into their organisation.
The Lifecycle suite does just what it says on the tin, err…I mean cover! It reflects the natural lifecycle of service management, covering strategy, design, transition, operation and continual improvement.
ITIL brings many benefits to your business, including: improved efficiency, reduction in IT costs and a better management of resources.
ITIL 4 superseded ITIL v3 in January 2019. There have been 4 other versions in the past, but it is best to use and learn from any books or guidance as of the most current version.
ITIL is recognised worldwide.
You can gain certifications in ITIL to prove your credibility, including ITIL Foundation, Intermediate Level, Managing Across the Lifecycle, Expert Level and Master Qualification.
Take the first steps in ITIL 4 training
With ITIL 4, organisations are given the information they need to tackle new service management challenges, as well as guidance on how to unlock the potential of modern technology. ITIL 4’s design ensures a coordinated, flexible, and integrated system for effective governance and IT-enabled service management.
ITIL Foundation – ITIL 4 Edition is the first ITIL 4 publication and provides the latest evolution of the most widely adopted guidance for ITSM. The guidance offered in this book can be adopted and adapted for all types of organisations and services. To illustrate how ITIL can be practically applied, the book follows a fictional company on its ITIL journey.