ITIL/ITSM/ISO 20000 Archive
The simple answer is that you don’t choose! Organisations often say that they want to be ‘ITIL-compliant’ or they want to implement ITIL®. We need to be clear that ITIL is not something that organisations can be measured against or …
Although ITIL® is one of the most authoritative and well-known frameworks within the ITSM industry, many myths about it still persist. Below, we bust the top five ITIL myths: Myth Fact 1 Suitable for large organizations only ITIL is …
Quite a random array of topics I think you'll agree, but these three areas all have one thing in common: the Thought Leadership Series.
IT service management will come under the spotlight in the New Year as emerging technologies and risks shape the industry. There will be a greater demand for an accelerated delivery of services and a pressure for IT services to implement …
The complete set of core ITIL 2011 manuals are now available in German.
For those new to IT Service Management (ITSM), ITIL can seem a daunting term. What does it stand for? Who came up with the idea? Who uses it and why? Should you adopt it?
