ITIL/ITSM/ISO 20000 Archive
ITSM is a set of processes and functions that help organisations align their IT systems with organisational goals. This covers a huge range of activities, from applications and computer hardware, to associated technology like printers and networks.
The simple answer is that you don’t choose! Organisations often say that they want to be ‘ITIL-compliant’ or they want to implement ITIL®. We need to be clear that ITIL is not something that organisations can be measured against or …
Although ITIL® is one of the most authoritative and well-known frameworks within the ITSM industry, many myths about it still persist. Below, we bust the top five ITIL myths: Myth Fact 1 Suitable for large organizations only ITIL is …
Quite a random array of topics I think you'll agree, but these three areas all have one thing in common: the Thought Leadership Series.
IT service management will come under the spotlight in the New Year as emerging technologies and risks shape the industry. There will be a greater demand for an accelerated delivery of services and a pressure for IT services to implement …
The complete set of core ITIL 2011 manuals are now available in German.
For those new to IT Service Management (ITSM), ITIL can seem a daunting term. What does it stand for? Who came up with the idea? Who uses it and why? Should you adopt it?
