IT Best Practice Archive

How do you create an increased service management culture in IT?

In any organisation or group of individuals, there are learned and shared patterns of behaviour or shared values that give us the culture of that organisation or group. Good, or bad, customer service is catching and can become engrained in the organisation’s culture. Traditional IT can sometimes lose sight of what the business as a whole …

Why is business continuity management so important?

In recent news, Eir’s Internet network service went down on Saturday, 13 October, affecting thousands of customers across Ireland. A statement from the company said: “Service has been restored to those Eir customers that were impacted by the internet access outage. We apologise again to our customers for …

PCI DSS: The importance of penetration testing

Often, organisations rely on vulnerability scans to identify their weaknesses. They are told that vulnerability scanning is as good as penetration testing and that it will be enough to meet the compliance requirements of the PCI DSS (Payment Card Industry …

Penetration testing and the EU GDPR

Data breaches are on the rise and affecting Irish organisations, most recently Eir and Cork City Council’s Park by Phone service.  Criminal hackers are gaining access to organisations’ networks using a variety of techniques, so ensuring your network is secure should be high on your agenda. Penetration testing is an effective method …

Free webinar: First steps to GDPR compliance

The GDPR (General Data Protection Regulation) has significantly reshaped the data protection landscape for organisations worldwide that collect and process EU residents’ personal data. The Regulation imposes fines of up to 4% of annual global turnover or €20 million (whichever …

Summer offers to kick-start your cyber security journey. Don’t miss out! 

IT Governance is a leading global provider of IT governance, risk management and compliance solutions, with a special focus on cyber resilience, data protection, the PCI DSS (Payment Card Industry Data Security Standard), ISO 27001 and cyber security.  We are …