IT Best Practice Archive
One of the ways to improve communication and alignment between an organisation and its IT service provider is to develop an effective service catalogue. A service catalogue in its basic form is a document that gives customers a list of all live services offered by IT. However, an …
The relationship between an organisation and the traditional IT service provider is sometimes fraught with conflict, born from a lack of mutual understanding and, as a consequence, poor delivery of IT services. This leads to blame and mistrust from both parties and can seriously affect the organisation’s outcomes.
In any organisation or group of individuals, there are learned and shared patterns of behaviour or shared values that give us the culture of that organisation or group. Good, or bad, customer service is catching and can become engrained in the organisation’s culture. Traditional IT can sometimes lose sight of what the business as a whole …
ITSM is a set of processes and functions that help organisations align their IT systems with organisational goals. This covers a huge range of activities, from applications and computer hardware, to associated technology like printers and networks.
In recent news, Eir’s Internet network service went down on Saturday, 13 October, affecting thousands of customers across Ireland. A statement from the company said: “Service has been restored to those Eir customers that were impacted by the internet access outage. We apologise again to our customers for …
Often, organisations rely on vulnerability scans to identify their weaknesses. They are told that vulnerability scanning is as good as penetration testing and that it will be enough to meet the compliance requirements of the PCI DSS (Payment Card Industry …
Data breaches are on the rise and affecting Irish organisations, most recently Eir and Cork City Council’s Park by Phone service. Criminal hackers are gaining access to organisations’ networks using a variety of techniques, so ensuring your network is secure should be high on your agenda. Penetration testing is an effective method …
The GDPR (General Data Protection Regulation) has significantly reshaped the data protection landscape for organisations worldwide that collect and process EU residents’ personal data. The Regulation imposes fines of up to 4% of annual global turnover or €20 million (whichever …
When you sign up for an online service, you’re often asked to provide personal details. Usually, you won’t have a problem with this: an organisation obviously needs your name and email address to contact you. But when they start asking …
IT Governance is a leading global provider of IT governance, risk management and compliance solutions, with a special focus on cyber resilience, data protection, the PCI DSS (Payment Card Industry Data Security Standard), ISO 27001 and cyber security. We are …
