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itgconsultant Archive

IT Service Management: ITIL or ISO20000?

IT Governance Consultant 19th August 2014 IT Best Practice, ITIL/ITSM/ISO 20000, Other Blogs, Technical Experts No Comments
IT Service Management: ITIL or ISO20000?
Organisations often say that they want to be ‘ITIL-compliant’ or they want to implement ITIL®. We need to be clear that ITIL is not something that organisations can be measured against or be accredited to; it is a framework that …
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