itSMF Book Suite

The itSMF Book Suite represents the latest best practice service management advice in one bundle - buy today!

This bundle includes all the very latest (autumn/winter 2011) best practice information for service management professionals from itSMF International.

A bundle of all the latest books from itSMF International - buy your bundle today!

This bundle of books includes all the latest books from itSMF International in one kit. Topics covered include:

• Principles and practice of IT service management (ITSM)
• ITSM tools - selection and implementation
• Green service management
• Organisational change

The books included in this bundle are as follows:

• Creating and Driving Service Excellence: An Executive's Guide to IT Service Management (Softcover):- An introductory guide to the principles and practice of service management.
• IT Tools for the Business when the Business is IT (Softcover) :- A guide to selecting the right ITSM tool for the job and implementing its use.
• Greening Service Management (Softcover):- This guide shows how taking a green view to service management can save the planet whilst saving your organisation serious amounts of money!
• Balanced Diversity - A Portfolio Approach to Organisational Change (Softcover):- A guide to organisational change during IT service management initiatives.

Key Features and Benefits:

• Includes all the latest itSMF International books in one bundle - buy with one mouse click whilst saving money
• All of the books included in this bundle are written by authoritative figures on the subject of ITSM - Sharon Taylor, Robert Falkowitz, Ian Salvage and Karen Ferris. This proves the relevance, quality and authority of these books.
• All of the books in this bundle are bang up to date, they have all been published in the latter half of 2011. This makes them some of the most up-to-the-minutes titles on service management.

Authors: Sharon Taylor, Robert Falkowitz, Ian Salvage and Karen Ferris
Publisher: TSO
Format: 4 x Softcover Books
Availability: In Stock

Order this suite of best practice guidance today!