ISO20000 Implementation Suite

A suite of materials predominantly written by two of the leading service management experts - buy today!

This suite of materials contains the information and tools needed to implement an ISO/IEC 20000 management system - order now!

The ISO20000 Implementation Suite is ideal if you are looking to implement a service management system (SMS) - buy your suite today!

This suite of materials contains all the tools and information necessary to implement a service management system that meets the requirements of ISO/IEC 20000-1:2011. It includes two books on implementation, the core main parts of the ISO20000 standard and a toolkit of documentation templates.

What's included?

• A Manager's Guide to Service Management, Sixth Edition (Softcover):- A comprehensive introduction to the principles and practice of service management.
• Introduction to the ISO/IEC 20000 Series: IT Service Management (Softcover):- An introduction to the 2011 version of ISO/IEC 20000-1:2011.
• ISO/IEC 20000 (Both Main Parts, Hardcopy):- both the main parts of the ISO/IEC 20000 standard, including the 2011 version of Part 1, plus the 2012 version of Part 2.
• ITSM, ITIL® ISO/IEC 20000 Implementation Toolkit (Download):- A download chock-full of documentation templates for implementing ISO20000 or adopting ITIL principles within your organisation.

Why this suite of books?

This suite of materials predominantly includes books and a toolkit by Jenny Dugmore and Shirley Lacy, experts in the field of service management. Jenny and Shirley have been working in the field of service management for many years and have worked on the development of the latest version of ISO/IEC 20000. In this suite of materials they lend you their experience to help you apply service management principles in record time and become ISO/IEC 20000-certified.

Key Features and Benefits:

• Includes all the information necessary to implement an SMS, purchase this set and once you have received it you will have all the tools necessary to get started straightaway!
• The majority of the materials in this suite are written by Jenny Dugmore and Shirley Lacy, world-renowned experts on ISO20000. They know what information is critical to enable success, and this is what this suite will enable you to achieve.
• Enables you to save money over buying these products individually - save €€€€€€€€€€€.

Availability: In Stock

Order this suite of products today!