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Lessons from real Cloud implementations in a narrative format
In Availability and Capacity Management in the Cloud: An ITSM narrative, Daniel McLean’s fictional IT service management practitioner, Chris, faces the challenge of integrating cloud services into an ITSM structure.
Learn from Chris’s successes, avoid his mistakes
Based on the real-life experience of the author and other ITSM practitioners, the book reveals the combination of business, financial and technical expertise required for such a project and exposes potential pitfalls. Through Chris’s experiences, the book explains how to handle many of the issues that arise. Such issues include the common tendency to confusing availability with capacity, and the flawed assumption that using the Cloud can solve all an organisation’s service problems without further intervention.
- All Together Now;
- One Big Happy Family;
- Who Wants to Support this Service?;
- The Abandoned Service;
- Don't Confuse me with the Details;
- Voices in the Night;
- When Capacity isn't Enough;
- Coffee Talk;
- Just Sit There and Take It;
- Once More Unto the Breach, My Friend?;
- Reprimand by Remote Control;
- Success Feels Good;
- No Plan Survives Contact with Reality;
- Things are Rarely what they Seem.
About the Author
Daniel McLean is an ITIL® consultant with over 20 years' experience in IT. He has spent the last 10 years designing, implementing and operating processes supporting ITSM. He was also a peer reviewer during development of the OGC ITIL v3 Service Strategy Best Practice.
Buy this book today and learn how to integrate Cloud services into an ITSM structure.
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