IT Service Management (ITSM) Books, Tools and Guides

IT Service Management is a concept that deals with how to define and deliver guidance and support for businesses managing their IT infrastructure. This IT service concept views IT from an end user perspective i.e. IT service is what the customer or consumer receives. The IT service itself can be made up of hardware, software and communication facilities, but is perceived by the customer/consumer as a self contained, coherent entity.

In this IT Service Management category, find a vast range of books and guides relating to IT Service Management and ISO 20000.

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Ten Steps to ITSM Success 40,95 € (EUR) 
Ten Steps to ITSM Success

Thought Leadership SeriesRegular Price: 156,80 € (EUR)
On Sale For: 125,44 € (EUR) 
Thought Leadership Series

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